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Loading and managing your ANZ Travel Card

To reload your card - you have 3 options:

  1. Using BPAY® via Internet or Phone Banking
    Please use BPAY® Biller code 106641 and your 16-digit card number as the Customer
    Reference Number (BPAY® Reference Number) displayed on the front of your ANZ Travel Card. BPAY® reloads will take up to 3 business days to be processed.
  2. Reload at Australia Post outlets that provide the Post Billpay service by presenting the card (up to $9,000 in a single transaction). Post Billpay® loads will take up to 3 business days to be processed (or up to 10 business days if you use Post Billpay to reload using a cheque).
  3. By visiting one of our ANZ Foreign Exchange Centres within Australia you can load funds immediately onto your ANZ Travel Card.

There is no fee to relaod your card. 

Please note: If you have loaded more than one currency, the Australian Dollar amount will be automatically converted to your Reload Currency.

You can load from AUD $200 up to AUD $50,000 at any one time, subject to:

  • a maximum amount of AUD$9,000 in a single transaction applies if you load via Post Billpay;
  • a maximum initial load amount of AUD$25,000 applies if you purchase your ANZ Travel Card online via anz.com/travelcard.
  • a maximum amount of AUD$50,000 may be loaded per calendar year (January to December); and
  • a maximum amount of AUD$50,000 (for the total combination of currencies) may be held on the card at any one time.

Maximum yearly (January – December) load for the total combination of currencies is AUD $50,000.

Maximum total amount that can be held during the life of the ANZ Travel Card, for the total combination of currencies, is AUD $50,000.

When you reload using BPAY® or Post Billpay, the exchange rate used is the rate on the day we receive cleared funds notified at anz.com as being the rate at which ANZ sells Travel Cards in that currency. This may be up to 3 ANZ business days after you make a payment by BPAY® or Post Billpay (or up to 10 ANZ business days if you use Post Billpay to reload using a cheque).

When you reload at an ANZ Foreign Exchange Centre, the exchange rate is the rate for the day you make the reload.

Customer service

ANZ Travel Card Customer Service is available 24/7 on 1800 094 003 within Australia or +613 9683 7777 when overseas (if calling from overseas, please call reverse charge +613 9683 7777).

The Stored Value Currency Order is:

  1. Australian Dollars (AUD)
  2. United States Dollars (USD)
  3. Great British Pounds (GBP)
  4. Euros (EUR)
  5. New Zealand Dollars (NZD)
  6. Canadian Dollars (CAD)
  7. Hong Kong Dollars (HKD)
  8. Singapore Dollars (SGD)
  9. Thai Baht (THB)
  10. Japanese Yen (JPY)

Your Reload Currency is the currency you set at the time of purchase to allow all future reloads to be allocated to.

You can change your Reload Currency by visiting  anz.com/travelcard or calling ANZ Travel Card Customer Service on 1800 094 003 within Australia or +613 9683 7777 when overseas (If calling from overseas, please call reverse charge +613 9683 7777. If you dial the number direct, you may be charged for the call).

At the time of purchase you would have nominated a Reload Currency.

If you have more than one currency loaded onto your card, all loads will be allocated to your Reload Currency that you nominated at the time of purchase.

You can change your Reload Currency by visiting  anz.com/travelcard or calling ANZ Travel Card Customer Service on 1800 094 003 within Australia or +613 9683 7777 when overseas (If calling from overseas, please call reverse charge +613 9683 7777. If you dial the number direct, you may be charged for the call).

The ANZ Travel Card will automatically use the currency of the country of that transaction if available.  

If you do not have any or sufficient Stored Value in that currency to process the transaction in full  your card will draw currencies from each loaded wallet based on the Stored Value Currency Orderdisclaimer. Your ANZ Travel Card will combine the wallets taking what it can from the wallet of the transaction and filling the remainder of the transaction from the first wallet and so on based on the Stored Value Currency Order.

  • The transaction will be declined if you do not have enough Stored Value in all of the wallets combined to be able to process the Transaction in full. 

 

You can only reload more than one currency at a time at an ANZ Foreign Exchange Centre.

Money can be transferred between available currencies by logging onto anz.com/travelcard or or calling ANZ Travel Card Customer Service on 1800 094 003 within Australia or +613 9683 7777 when overseas (If calling from overseas, please call reverse charge +613 9683 7777. If you dial the number direct, you may be charged for the call).

You can access your card balance, account information, transaction history and change your PIN online via anz.com/travelcard or over the phone (refer to ‘Who do I contact for help?’). 

Your card balance is available via text message if your mobile phone service supports SMS international roaming (fees apply).

To access your information online, register your card at anz.com/travelcard

We are here to assist you 24 hours a day, 7 days a week.

ANZ Travel Card Customer Service:

  1. Local phone: 1800 094 003
  2. International phone: +613 9683 7777 (if calling from overseas please call reverse charge +613 9683 7777. If you dial the number direct, you may be charged for the call).

Registered trademark of BPAY® Pty ABN 69 079 137 518.

Please note: Federal Government legislation requires ANZ to verify the identity of all ANZ Travel Card holders. If you are not already a current ANZ customer, you must complete ANZ's Customer Identification Process.

Please note: If you attend an ANZ 'Sales Only' or 'In Centre' branch, you will need an ANZ account or a credit card that is accepted by ANZ in order to be able to purchase an ANZ Travel Card.  For all other locations that sell ANZ Travel Cards, you can use cash.

Current as at 28/08/2015. This material does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the ANZ Travel Card (Multicurrency) Product Disclosure Statement (PDF 204kB) and the  ANZ Financial Services Guide (PDF, 104 kB) which is available by calling 13 13 14 or visiting anz.com before deciding to acquire or hold the product. Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. AFSL 234527. ANZ's colour blue is a trade mark of ANZ.

The Stored Value Currency Order is Australian Dollars (AUD),United States Dollars (USD), Great British Pounds (GBP), Euros (Eur), New Zealand Dollars (NZD), Canadian Dollars (CAD), Hong Kong Dollars (HKD), Singapore Dollars (SGD), Thai Baht (THB), Japanese Yen (JPN).

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