Buying your ANZ Travel Card

Where can I get my ANZ card?

To purchase an ANZ Travel Card, simply visit anz.com/travelcard or visit your nearest ANZ branch or ANZ Foreign Exchange Centre within Australia (including Sydney International Airport).

If purchasing your ANZ Travel Card at anz.com/travelcard you will need to visit your nominated ANZ branch or ANZ Foreign Exchange Centre 5 business days after making the purchase to provide necessary ID documents and to collect your ANZ Travel Card.

If purchasing your ANZ Travel Card in an ANZ Branch or ANZ Foreign Exchange Centre, cards are issued over-the-counter at the time of purchase and are ready for use before the end of the next business day.

If you attend a 'Sales Only' or 'In Centre' branch, you will need an ANZ account or a credit card that is accepted by ANZ in order to be able to purchase an ANZ Travel Card. For all other locations that sell ANZ Travel Cards, you can use cash.

What if I am not an ANZ Customer?

You can still buy an ANZ Travel Card. Federal Government legislation requires ANZ to verify the identity of all ANZ Travel Card holders. If you are not already a current ANZ account holder, you need to complete ANZ’s Customer Identification Process.

What currencies can be loaded on the ANZ Travel Card?

ANZ Travel Card is available in 10 popular currencies:

Australian Dollars (AUD)
United States Dollars (USD)
Great British Pounds (GBP)
Euros (EUR)
New Zealand Dollars (NZD)
Canadian Dollars (CAD)
Hong Kong Dollars (HKD)
Singapore Dollars (SGD)
Thai Baht (THB)
Japanese Yen (JPY).

Will my name be on the card?

If you purchased your card at anz.com/travelcard both your primary and secondary cards will have your name printed on the cards. ANZ Travel Cards purchased over the counter in an ANZ branch or ANZ Foreign Exchange Centre in Australia will not have your name printed on the card.

What is the backup card for?

When you purchase an ANZ Travel Card, you get two cards: a primary card and a backup card, for added security. If you lose your primary card while you’re overseas, you can still access your money with your backup card which has a different PIN. The backup card should only be used in the event that your original card is lost, stolen or damaged. Please see ‘What happens if my card is lost or stolen?'

You must not provide either your primary or backup card to any other person for their use.

How secure is my money?

Your ANZ Travel Card is PIN protected (for ATM transactions and some purchases) and is not linked to your bank accounts. This means better protection for your money if your ANZ Travel Card is ever lost or stolen.

You're also issued with a backup card, which has a separate PIN from your primary card. That way, if your primary card is lost or stolen, you still have access to your money by using your backup card.

You're also protected against unauthorised and fraudulent transactions using your card provided you have not contributed to the loss and have notified ANZ within a reasonable time of any suspected misuse or fraud. See the ANZ Travel Card (Multicurrency) Product Disclosure Statement (PDF 232kB) for more detail.

Can I use my ANZ Travel Card in a country with a different currency to the currencies on my card?

You can use the ANZ Travel Card all over the world, wherever Prepaid Visa cards are accepted, to make purchases and withdraw local money regardless of what currency is stored on your ANZ Travel Card. When you use a currency for a transaction that is not the same as a currency wallet opened on your card, the transaction will be converted to and debited from the AUD Wallet. If there are insufficient funds in the AUD Wallet, then the remaining amount will be debited from other Store Value Currencies, based on the Stored Value Currency Order^disclaimer. If the currency of the transaction is not a Stored Value Currency, an Unsupported Currency Fee^disclaimer will be charged which is 4% of the transaction value.

Example:

If you have only loaded Australian Dollars on your card and you make a purchase in Fiji, the transaction will be converted from Fijian Dollars into Australian Dollars and debited from the Australian Dollars stored on your card. You will pay the Unsupported Currency Fee^disclaimer of 4% of the transaction value.

Will I be charged for an ATM cash withdrawal?

Yes. The following ATM Withdrawal Fees^disclaimer apply:

Australian Dollars (AUD) 3.50
United States Dollars (USD) 2.50
Great British Pounds (GBP) 2.00
Euros (EUR) 2.20
New Zealand Dollars (NZD) 4.50
Canadian Dollars (CAD) 3.00
Hong Kong Dollars (HKD) 20.00
Singapore Dollars (SGD) 4.00
Thai Baht (THB) 95
Japanese Yen (JPY) 260.

Please note that some ATM operators may also charge you an additional fee that will be deducted from the balance on your ANZ Travel Card. Not all ATM operators advise of this additional fee or the amount of the fee before you withdraw money from their ATM.

What other ANZ fees and charges apply?

Other fees and charges may apply to your use of the ANZ Travel Card, as described below:

ANZ Travel card fees and charges
Fee	When payable	Amount or stored value currency amount
Unsupported currency fee^disclaimer	For each Electronic Transaction in a currency that is not one of the 10 currencies currently available on the ANZ Travel Card.	4% of the transaction value
Activity alerts	On issue of an SMS alert	AUD 0.35

Please refer to the ANZ Travel Card (Multicurrency) Product Disclosure Statement (PDF 232kB) for further details. Any Government duties, taxes, rates or other charges incurred in respect of Transactions that increase or reduce the Stored Value will be payable by you.

Important information

Registered trademark of BPAY® Pty ABN 69 079 137 518.

Please note: Federal Government legislation requires ANZ to verify the identity of all ANZ Travel Card holders. If you are not already a current ANZ customer, you must complete ANZ's Customer Identification Process.

Please note: If you attend an ANZ 'Sales Only' or 'In Centre' branch, you will need an ANZ account or a credit card that is accepted by ANZ in order to be able to purchase an ANZ Travel Card. For all other locations that sell ANZ Travel Cards, you can use cash.

Current as at 28/08/2015. This material does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the ANZ Travel Card (Multicurrency) Product Disclosure Statement (PDF 204kB) and the ANZ Financial Services Guide (PDF, 104 kB) which is available by calling 13 13 14 or visiting anz.com before deciding to acquire or hold the product. Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. AFSL 234527. ANZ's colour blue is a trade mark of ANZ.

The Stored Value Currency Order is Australian Dollars (AUD),United States Dollars (USD), Great British Pounds (GBP), Euros (Eur), New Zealand Dollars (NZD), Canadian Dollars (CAD), Hong Kong Dollars (HKD), Singapore Dollars (SGD), Thai Baht (THB), Japanese Yen (JPN).

An Electronic Transaction (including any applicable ATM fees) made in a currency that is not a Stored Value Currency will be converted to AUD by Visa in accordance with its rules using the wholesale market rate selected by Visa from a range of wholesale rates one day before Visa processes the Electronic Transaction. If there are insufficient funds in the AUD Stored Value then the remaining balance of the Electronic Transaction will be paid by debiting the Stored Value from the other Stored Value Currency or Stored Value Currencies according to the Stored Value Currency Order. Therefore you may be subject to a number of exchange rate conversions (depending on how many Stored Value Currencies are required to have their Value transferred to process the Transaction). The conversion rate used will be that which is notified on ANZ’s website at anz.com as being the rate at which ANZ buys Travel Cards in the relevant Stored Value Currency.

This fee is applicable to all ATM transactions (whether performed at an ANZ ATM or otherwise). ATM operators may impose their own surcharge/withdrawal fee.