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ANZ Smart Choice Super
Frequently asked questions

Published 19 July 2021

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Your top ANZ Smart Choice Super questions answered

 

If you hold an ANZ Bank account, you can access your super via ANZ Internet banking and the ANZ App. If you can’t see your super account, go to settings > link / delink personal account and then enter your member number.

If you don’t use ANZ Internet Banking, register via www.anz.com/smartchoiceaccess for separate online access to your ANZ Smart Choice Super account. It only takes a minute or two to get access!

Once you are online you can SEE the following:

  • Your personal details held by the Trustee
  • Account balance
  • Transaction history
  • Investment details including investment mix and performance
  • Insurance details
  • Details of any beneficiaries
  • Access to your annual statement (if applicable).
  • How to make additional contributions to your account (via BPAY)

You can DO the following:

  • Change your current investment mix and/or future contribution strategy
  • Add/change/remove insurance cover
  • Add/change/remove nominated beneficiaries
  • Download your 'Choice of Superannuation Fund' form to provide to your employer
  • See how you're tracking for retirement, with the Retirement Income Calculator
  • Round up your other super accounts into your ANZ Smart Choice account.

You can access your ANZ Smart Choice Super account online in a way that suits. There are three ways to access your super account:

  1. Via ANZ Internet Banking;
  2. Via ANZ app; and
  3. Directly if you are not an ANZ customer via www.anz.com/smartchoiceaccess

Via ANZ Internet Banking

  1. Go to www.anz.com
  2. Click on the 'log-in' button on the right-hand side (internet banking should be pre-selected from the drop-down list)
  3. A new page will open for you to enter your Customer Registration Number (CRN) and password. If you don't have your CRN, contact 13 33 50

Via the ANZ App

  1. Log in to the ANZ App
  2. Select for you > select super

Logging in directly into your super account

  1. Go to www.anz.com/smartchoiceaccess
  2. Here you will be able to either register for access in less than two minutes or log in if you have already registered

If you log in to ANZ Internet Banking (or the ANZ App) and can’t see your super account, log in to ANZ Internet Banking, go to settings > link / delink personal account and then enter your member number. Alternatively, you can call 13 12 87 and the team will help you through these steps.

You can find and consolidate all of your other super accounts in just a few clicks via ANZ Internet Banking and the ANZ App.

To find and consolidate your super:

  1. Get online: Log on to ANZ Internet Banking, the ANZ App or directly via www.anz.com/smartchoiceaccess
  2. Search: Consent to a SuperMatch search
  3. Submit: Select the accounts you would like to consolidate

Consent instructions

You must provide your consent and confirm your identity before we can complete a SuperMatch search. You can provide consent via ANZ Internet Banking, the ANZ App or directly via www.anz.com/smartchoiceaccess.

If you provide consent, we use your TFN to search for your other super accounts using the ATO SuperMatch service. There’s no additional charge for this service and you’ll see your results in just a few seconds. Your consent will be valid for one year.

You can confirm your identity by calling 13 12 87. You can opt out of the service online via ANZ Internet Banking or by calling 13 12 87.

Note: If the ATO‘s SuperMatch service is not available, we will not be able to search for your other super account(s).

To update your details linked to ANZ Smart Choice Super, please contact the ANZ Smart Choice Super team by calling 13 12 87 weekdays 8.30am to 6.30pm (Sydney/Melbourne time).

You can check your ANZ Smart Choice Super account balance by logging in to ANZ Internet Banking or the ANZ App. Your ANZ Smart Choice Super account balance will be listed together with your other ANZ accounts, if any.

Alternatively, if you don’t hold an ANZ Bank account, you can log into your super account directly via www.anz.com/smartchoiceaccess and your account balance will be on the 'Snapshot' tab.  

  1. Log in to your ANZ Smart Choice Super account by either:
    ANZ Internet Banking and selecting your linked superannuation account; or
    - If you don’t hold an ANZ Bank account, you can log into your super account directly via www.anz.com/smartchoiceaccess
  2. Navigate to the 'Snapshot' home screen (if the screen you are served is a list of your other super accounts, select 'Remind me later')
  3. Click on the 'Transactions' tab. From here, select the 'View transactions' link to bring up a list of your statements and choose the one you want.

Or call us on 13 12 87 and select Option 1, then Option 1.

  1. Log in your ANZ Smart Choice Super account by either:
    ANZ Internet Banking and selecting your linked superannuation account; or
    - If you don’t hold an ANZ Bank account, you can log into your super account directly via
    www.anz.com/smartchoiceaccess
  2. Click on the 'Investments' tab. This page displays how your super balance is invested and how future contributions will be invested
  3. To change your investments, scroll down and click on the blue 'Change my Investment Portfolio' button. Here you can change your investment category (i.e. from 'Lifestage' to 'Choose your own' and vice versa) for your balance and/or future contributions.

  1. Log in your ANZ Smart Choice Super account by either:
    ANZ Internet Banking and selecting your linked superannuation account; or
    - If you don’t hold an ANZ Bank account, you can log into your super account directly via
    www.anz.com/smartchoiceaccess
  2. Click on the 'Manage my account' tab. Then, click on the 'Make extra contributions' link from the left-hand side of the screen for details.

  1. Log in your ANZ Smart Choice Super account by either:
    ANZ Internet Banking and selecting your linked superannuation account; or
    - If you don’t hold an ANZ Bank account, you can log into your super account directly via
    www.anz.com/smartchoiceaccess
  2. Navigate to the 'Snapshot' home screen 'Manage my account' tab and then click on 'Beneficiaries' on the left-hand side 
  3. Click on the blue 'Change' button at the end of the page and enter your beneficiary details.

Or call us on 13 12 87 and select Option 1, then Option 5.

You can direct your employer super contributions to your ANZ Smart Choice Super account once your Super Choice form has been completed, it simply requires emailing or handing to your employer.

  1. Log in your ANZ Smart Choice Super account by either:
    ANZ Internet Banking and selecting your linked superannuation account; or
    - If you don’t hold an ANZ Bank account, you can log into your super account directly via www.anz.com/smartchoiceaccess
  2. Click on the 'Tools & resources' tab. From there, click on 'Forms' on the left-hand side, and then select the 'Notify my employer' option 
  3. Click on the 'Super Choice Form' to download your pre-populated form. Add your payroll number, sign it and hand it to your employer.

Or call us on 13 12 87 and select Option 1, then Option 6.

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OnePath Custodians Pty Limited (OnePath Custodians) ABN 12 008 508 496, AFSL 238346, RSE L0000673 is the trustee of the Retirement Portfolio Service (ABN 61 808 189 263, RSE R1000986) (Fund) and issuer of the interests in “ANZ Smart Choice Super”, a suite of products consisting of ANZ Smart Choice Super, ANZ Smart Choice Super for employers and their employees and ANZ Smart Choice Super for QBE Management Services Pty Ltd and their employees.

ANZ Smart Choice Super is issued by OnePath Custodians, and the ANZ Smart Choice Super and Pension product is distributed by Australia and New Zealand Banking Group Limited (ANZ) (ABN 11 005 357 522). ANZ is an authorised deposit taking institution (Bank) under the Banking Act 1959 (Cth). OnePath Custodians is the issuer of this product but is not a Bank. Except as described in the relevant Product Disclosure Statement, the obligations of OnePath Custodians are not deposits or liabilities of ANZ or its related group companies. None of them stands behind or guarantees the issuer or the capital or performance of any investment. Such investment is subject to investment risk, including possible repayment delays and loss of income and principal invested. Returns can go up and down. Past performance is not indicative of future performance.

This information is subject to change. You should read the relevant ANZ Financial Services Guide (FSG), PDS, product and other updates (for open and closed products) available at ANZ.com.au/super and consider whether the product is right for you before making a decision to acquire, or to continue to hold the product. Updated information will be available free of charge by calling Customer Services on 13 12 87.

Taxation law is complex and this information has been prepared as a guide only and does not represent tax advice. Please see your tax adviser for independent taxation advice.

The information on insurance cover is a summary only of the terms and conditions applying to the insurance cover. To the extent there is any inconsistency with the terms of the insurance cover provided by the insurer, the terms of the insurance policy will prevail.

The information provided is of a general nature and does not take into account your personal needs, financial circumstances or objectives. Before acting on this information, you should consider the appropriateness of the information, having regard to your needs, financial circumstances or objectives. The case studies used in this article are hypothetical and are not meant to illustrate the circumstances of any particular individual. Opinions expressed in this document are those of the authors only.

ANZ does not represent or guarantee that access to ANZ Internet Banking or the ANZ App will be uninterrupted. Temporary service disruptions may occur. ANZ recommends that you read the ANZ App Terms and Conditions available at www.anz.com and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

In addition to their salary, ANZ staff members may receive monetary or non-monetary benefits depending on the product they are selling or providing advice on.

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