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Getting access to your ANZ share investing account

To learn more about ANZ’s response to COVID-19, visit anz.com/covid-19


Published March 2020

Having trouble getting in touch? We’re currently experiencing higher than usual call volumes.
Please see our FAQs on accessing your account.

1. What is the best way to contact the ANZ share investing client service team?

For non-urgent enquires you can send us an email. Alternatively, please contact us on 1300 658 355 Mon-Fri 8am-8pm AEST (+61 3 8541 0458 from overseas) and a client service consultant will be happy to help.

2. I’ve lost my user ID, how do I recover it?

You can recover your user ID by calling us between 8am and 8pm (AEST), Monday to Friday and a client service consultant will be able to provide it to you over the phone after completing an ID check.

Australia: 1300 658 355

International: +61 3 8541 0458

3. I’ve forgotten my share investing password, how do I reset it?

You can now reset your share investing password online, providing you with greater control and an additional layer of security on your account. The system upgrade means we can no longer reset your password over the phone.

Follow these simple steps to reset your password online:

  1. Click on 'forgot your password?’
  2. Follow the prompts to enter your user ID and mobile number.
  3. If the user ID and mobile number match our database, we’ll automatically send a text message with a verification code to the mobile phone you have on file with ANZ.
  4. Enter the verification code in the box provided online and create a new login password.

If you are still having trouble resetting your password online, please contact us on 1300 658 355 Mon-Fri 8am-8pm AEST (+61 3 8541 0458 from overseas) and a client service consultant will be happy to help.

Talk to us about share investing

  

1300 658 355

Mon-Fri 8.00am to 8.00pm (Sydney time)

  

Send us an email

   

The ANZ Share Investing service is provided by CMC Markets Stockbroking Limited ABN 69 081 002 851 AFSL 246381 (CMC Markets Stockbroking), a Participant of the Australian Securities Exchange (ASX Group), Sydney Stock Exchange (SSX) and Chi-X Australia (Chi-X) at the request of Australia and New Zealand Banking Group Limited ABN 11 005 357 522 (ANZ). Disclosure documents relating to ANZ Share Investing products and services are available on anzshareinvesting.com or by calling us on 1300 658 355. ANZ is the issuer of the ANZ Cash Investment Account, ANZ Share Investment Loan and ANZ V2 PLUS Account. The obligations of CMC Markets Stockbroking are not guaranteed by ANZ. CMC Markets Stockbroking and ANZ are not representatives of each other.

Past performance is not a reliable indicator of future performance. This information is of a general nature and has been prepared without taking account of your objectives, financial situation or needs. You should consider the appropriateness of the information, having regard to your objectives, financial situation and needs.