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ANZ home and contents insurance

The unexpected happens, so when it comes to protecting your home and the things you love, we’ve got you covered with our award winning home and contents insurance. 

Our cover includes full building replacement, which means we’ll pay the amount required to rebuild or repair your home to the condition it was before the damage occurred, regardless of the cost.

Get on top of your home and contents insurance today. 

 


What is home and contents insurance?

Home insurance (also known as building insurance) generally covers the cost of repairing or rebuilding your home following an insured event. This includes natural disasters such as a bushfire, flood, earthquake or storm. You can also add on optional cover for human-related damage, such as accidental breakages.

Contents insurance covers the cost of replacing what’s inside your home if it’s damaged, lost or stolen. It also covers items kept outside but on your property, such as a bike. You can take out just home insurance, just contents insurance or a combined home and contents policy. 

Watch our video, Home Insurance 101, to understand more about home and contents insurance and why full building replacement is so important.

 

If you’re unsure whether something falls under home or contents insurance, then imagine if your house tipped upside down. Items that fall out such as jewellery, laptops, mobile phones and carpets are generally covered by contents insurance. Generally, home insurance covers what is fixed to the building, such as walls, windows and the ceiling.


Why choose ANZ home and contents insurance?


Full building replacement

We’ll automatically calculate the replacement value of your house at today’s prices and pay the amount required to rebuild or repair it to the condition it was in before the damage occured, regardless of the cost.


Award winning cover

ANZ Home & Contents Insurance has been recognised by CHOICE® as the best performer in its category for 2020! On top of the consistently high rankings with CHOICE®, it’s Canstar’s most nationally-awarded home insurance since 2009.

Recognised by Choice and awarded by Canstar


ANZ discounts

Receive a multi-policy discount when you take out two or more insurance policies with ANZ. Or, enjoy a combined cover discount if you take out home and contents insurance. We also offer a discount for customers over 50 and ANZ Breakfree Package holders may be eligible for discounted premiums for the first year.


Easy claims process

Help is available online 24/7, and over the phone from 8am-7pm (AEST) via our local claims centre. We’re here when you need us most.


What's covered?

Key benefits

Home & contents

Home only

Contents only

Full building replacementdisclaimer
 


Cover for damage from flood, bushfire and other natural eventsdisclaimer

New for old replacement, regardless of agedisclaimer


Cover for electrical motor burnout and power surgedisclaimer

Legal liability insurancedisclaimer
 

       

Optional benefits

Home & contents

Home only

Contents only

Accidental loss or damage at homedisclaimer

Cover for contents away from home and anywhere in the worlddisclaimer


Specified valuables over $3,000disclaimer


*The optional benefits above can be removed to reduce your premium.

What's not covered?

Exclusions include:

  • Loss and damage caused by erosion, rust, corrosion, gradual deterioration, depreciation, and wear or tear.
  • Fixtures and fittings and other contents in a strata property that are insured by the body corporate.
  • Damage caused by any event that doesn’t occur within your insurance period.
  • Limited cover for loss or damage suffered if your home is unoccupied for more than 120 consecutive days.
  • Loss or damage caused by vermin, insects or birds.
  • Equipment used to earn an income.
  • Loss or damate to glassware, crystal, crockery or mirrors while in transit.
  • Previous damage that hasn’t been repaired.

Refer to the ANZ Home Insurance Product Disclosure Statement (PDF 2.1MB) for the full list of exclusions. 

Want to know the details?

Our key facts sheets provide a great summary, while our Product Disclosure Statement has more detail.
 

ANZ Home Building Key Facts Sheet (PDF 133kB)

ANZ Home Contents Key Facts Sheet (PDF 134kB)

ANZ Home Insurance Product Disclosure Statement (PDF 2.1MB)


How to get a quote

1. Be prepared

We’ll need to ask some questions about your house to provide a quote. This includes when your home was built, what materials it’s constructed from and whether you have any major renovations planned. Having this information handy will speed up the process.

2. Personalise and save

Our policies are flexible so you can tailor the cover to suit you. It doesn’t cost extra to pay fortnightly or monthly instead of annually.

You can also reduce your premiums by:

  • Removing accidental loss or damage at home. 
  • Removing contents cover away from home.
  • Choosing a higher excess.
  • Taking out more than one policy with ANZ. For example, take out home and car insurance and receive a discount.
  • Checking if you qualify for any of our discounts. For example, ANZ Breakfree Package holders may be eligible for a discount on their premiums for the first year.
  • Receiving a discount on your premiums if you're over 50.

3. Get started

If you’re ready now, get a quote. It will take about 15 minutes to complete a quote online or over the phone. It’s valid for 30 days, so you can email the quote to yourself to review the details and come back when you’re ready to finalise your insurance.


Make a claim

We know making a home and contents insurance claim comes at an extremely stressful time, so we’ve made the process as easy as possible. With 24/7 support available online, and over the phone from our local claims centre from 8am-7pm AEST, we’re here when you need us most.


Want more information on making a claim? Read our article, How to make a home and contents insurance claim.

Need to make a claim now?

Make sure you have your policy number handy.
 

Learn more about home and contents insurance


Article

Home and contents insurance FAQs

Learn how premiums are calculated, what of your home and contents can be covered while you’re travelling, how to reduce your premium, and more.

   

Article

What are the top home and contents insurance tips?

See our top six tips for getting the most from your cover, reducing premiums, being careful of exclusions and understanding your policy.

   

Is your home protected with the right insurance?

The type of insurance that’s right for you depends on your circumstances – including your life stage, whether you’re single or partnered, and whether you have dependents. Make sure you choose the right one.

   

Article

Floods, bushfires and termites: what does home insurance cover?

Natural disasters like bushfires, floods, cyclones and hailstorms are inevitable. See our top tips on getting your home covered from disaster.

   

Get your home and contents insurance sorted now

Quote or apply online

Ready to get a quote? Apply online today.

Quote or apply

Talk to us

Our customer service team is ready to answer all your questions. 

Call 13 16 14

Mon-Fri 8.00am to 7.00pm (AEST)

Use the App

ANZ customers can browse and buy insurance in the ANZ App (iOS only).

Come in and see us

Drop in to chat with one of our friendly branch staff.

Find a branch

Product Disclosure Statement

 

How to make a complaint, compliment or provide feedback

We value your feedback regarding our performance and we’re committed to resolving any concerns you may have. 

Talk to us

Our customer service team is your first point of contact for any enquiries, raising concerns or providing feedback. Our contact details are below. We will do our best to resolve your concerns genuinely, promptly, fairly and consistently, and keep you informed of the progress.

If you are not satisfied with the response to your complaint or feedback, your concerns will be escalated to our Complaints Resolution Centre.

Call us

Email us

anzinsurance@qbe.com

Write to us

Customer Care
PO Box 213
Parramatta, NSW, 2124

   

External dispute resolution

If your concerns have not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) who provides fair and independent financial services complaint resolution that is free to consumers. 

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.The AFCA contact details are:

Call

1800 931 678 on weekdays (except on public holidays) from 9am to 5pm (AEST)

Email

info@afca.org.au

Write to   

Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001

Visit online

afca.org.au

   

This information was published on 30 May 2020 and is subject to change.

ANZ Home Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 479kB), ANZ Home Building Key Facts Sheet (PDF 133kB)ANZ Home Contents Key Facts Sheet (PDF 134kB) and the ANZ Home Insurance Product Disclosure Statement (PDF 1.3MB) (available by calling 13 16 14), before deciding whether to acquire, or to continue to hold, these products.

ANZ Life Insurance is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341). We recommend that you read the ANZ Financial Services Guide (PDF 479kB)ANZ Life Insurance Product Disclosure Statement and Policy Document (PDF 145kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product. This PDS relates to policies issued from 1 June 2019. Previous products (with the same name) may have different features and benefits. If you hold insurance based on an earlier PDS, please contact us if you have any questions or to have a PDS sent to you.

ANZ Car Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Car Insurance Product Disclosure Statement and Policy Document (PDF 1.2MB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.

Although Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 AFSL 234527 distributes these products, ANZ does not guarantee the issuers or their products.

This information is of a general nature and has been prepared without taking account of your personal objectives, financial situation or needs. Before acting on the information, you should consider whether the information is appropriate for you having regard to your objectives, financial situation and needs.. 

Discounts are calculated before taxes, stamp duty and government levies or charges. 

The multi policy discount is only available if you hold two or more of any of the following policies and are a named insured with the same name on each policy: ANZ Home Insurance, ANZ Landlord Insurance and ANZ Car Insurance. 

Reference to insurance premium amounts for the purposes of calculating the applicable Breakfree Package benefits exclude any stamp duty, GST and other government fees, charges or levies components that are included in the total premium amount paid by you. Breakfree Package benefits apply to new policies and not for renewed policies. 

The ANZ App is provided by ANZ.  Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. ANZ recommends that you read the ANZ App Terms and Conditions available at anz.com and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

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If your building is totally destroyed by an insurable event and your claim is accepted, we’ll choose to either rebuild or pay you the cash equivalent.

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We do not cover loss or damage caused by a bushfire, flood or named cyclone that occurs within 48 hours of the start of your policy.

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If your contents suffer loss or damage in an insured event and your claim is accepted, we’ll choose to either: repair or replace an item; or pay the cost of its replacement or repair. Subject to total sum insured and contents with specific limits e.g. limit of $1,000 applies for motor vehicle accessories and spare parts. Refer to the PDS for a full list of contents with specific limits. Electric motors are covered if under 15 years old.

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We do not cover the cost to repair or replace an electric motor if it is older than 15 years old. Electric motors are covered if under 15 years old.

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We will pay up to the legal liability limit shown on the Policy Schedule for any one incident or series of incidents arising from the same cause. This amount is inclusive of any legal and associated costs relating to the claim made against you.

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If chosen as an optional extra, we’ll cover unintended and unexpected loss or damage at home for the cover you have chosen.

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Contents cover for up to 120 consecutive days away from home. We’ll pay:

- up to the contents sum insured whilst in Australia or New Zealand
- the lesser of 25% of the sum insured or $15,000, whilst outside Australia and New Zealand.

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Valuables that exceed $3,000 can be insured at a value selected by you. Valuable items include jewellery, watches, collectibles and items containing gold and silver.

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