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Contents insurance

The unexpected happens, so when it comes to protecting the things you love, our CHOICE® recommended home and contents insurance has got you covered.

Our cover means you can enjoy peace of mind from accidental damage, loss or theft. Get on top of your insurance today.

 

Quote or apply online


What is contents insurance?

Contents insurance covers the cost of replacing the things you love if they’re damaged, lost or stolen. This includes your jewellery, TV, laptop, artworks, sporting equipment and other valuables.

If you’re unsure whether something falls under home or contents insurance, then imagine if your house tipped upside down. Items that fall out such as jewellery, laptops, mobile phones and carpets are generally covered by contents insurance.

Generally, home insurance covers what is fixed to the building, such as walls, windows and the ceiling.

Watch our video, Contents Insurance 101, to understand the importance of getting the right amount of contents insurance. 


Why choose ANZ contents insurance?


CHOICE® Recommended Cover

ANZ Home & Contents Insurance has been recognised by CHOICE® as the best performer in its category for 2020!

Recognised by Choice

 

ANZ discounts

Receive a multi-policy discount when you take out two or more ANZ home, landlord or car insurance policies. Or, enjoy a combined cover discount if you take out home and contents insurance.  We also offer a discount for customers over 50 and ANZ Breakfree package holders may be eligible for discounted premiums for the first year.


Tailor your cover and save

You can reduce your premium by removing optional extras - accidental loss or damage at home and contents cover away from home - or by selecting a higher excess. You can also pay fortnightly or monthly at no extra cost


Easy claims process

Help is available online 24/7, and over the phone from 8am-7pm (AEST) via our claims centre. We’re here when you need us most.


What's covered?

Key benefits

  • New-for-old replacement of your contents, regardless of age. For example, if your 15-year-old TV is stolen, you can buy a new one with similar features if we choose to replace it. We may choose to repair it or pay you the cost to repair or replace it instead.disclaimer 

  • Cover for damage from natural events, such as floods and bushfires is automatically included.disclaimer

  • Cover for electrical motor burnout and offsite power surges. For example, if lightning from an electrical storm causes a power surge that damages your fridge, the cost of replacing it is covered. disclaimer

Optional benefits*

  • Accidental loss or damage at home. For example, if the kids are playing inside the house and knock a drink onto your laptop and damage it, we’ll repair or replace it, or pay you the cost to do so.disclaimer

  • Cover for contents away from home and anywhere in the world. For example, if you’re traveling and your bag containing your mobile phone, camera and $250 cash is stolen, then we’ll replace everything or pay you the cost to do so (subject to content sum insured limits).disclaimer

  • Specified valuables cover for items worth more than $3,000. Say your house is broken into and your engagement ring worth $10,000 is stolen - you would be covered for the full amount as long as you listed it as a ‘specified valuable’ as part of your cover.disclaimer

*These can be removed to reduce your premium.

What's not covered?

Exclusions include:

  • Loss and damage caused by erosion, rust, corrosion, gradual deterioration, depreciation and wear or tear.
  • Fixtures and fittings and other contents in a strata property that are insured by the body corporate.
  • Loss or damage caused by vermin, insects or birds.
  • Household goods used to earn an income.
  • Glassware, crystal, crockery or mirrors lost or damaged while in transit.
  • Previous damage that hasn’t been repaired.

Refer to the ANZ Home Insurance Product Disclosure Statement (PDF 2.1MB) for the full list of exclusions.

Want to know the details?

Our key facts sheets provide a great summary, while our Product Disclosure Statement has more detail.
 

ANZ Home Contents Key Facts Sheet (PDF 134kB)

ANZ Home Insurance Product Disclosure Statement (PDF 2.1MB)


How to get a quote

1. Be prepared

Before you begin, think about the contents in your home and estimate how much it would cost to replace everything if it was damaged, lost or stolen.

For example, start with your bedroom and tally up the cost of replacing everything: the bed, wardrobe, jewellery, electronics, etc. Then work your way through each room in your house. The total is your ‘sum insured’ amount.

The Insurance Council of Australia contents calculator can also guide you.

2. Personalise and save

Our policies are flexible, so you can tailor the cover to suit you. It doesn’t cost extra to pay fortnightly or monthly instead of annually.

You can also reduce your premiums by:

  • Removing accidental loss or damage at home and/or contents cover away from home.
  • Choosing a higher excess.
  • Taking out more than one policy with ANZ. For example, take out home and car insurance and receive a discount.
  • Checking if you qualify for any of our discounts. For example, ANZ Breakfree Package holders may be eligible for discounted premiums for the first year.

3. Get started

Once you have your sum-insured amount ready to go, it takes about five minutes to complete a quote, online or over the phone.

It’s valid for 30 days, so you can email it to yourself to review the details and come back when you’re ready to finalise your insurance.


Make a claim

We know making a contents insurance claim comes at an extremely stressful time, so we’ve made the process as easy as possible. With 24/7 support available online and over the phone from our local claims centre from 8am-7pm AEST, we’re here when you need us most.

Want more information on making a claim? Read our article: How to make a contents insurance claim.

Need to make a claim now?

Make sure you have your policy number handy.
 


Learn more about contents insurance

Article

Home and contents insurance FAQs

Learn how premiums are calculated, what of your home and contents can be covered while you’re travelling, how to reduce your premium, and more.

   

Article

What are the top home and contents insurance tips?

See our top six tips for getting the most from your cover, reducing premiums, being careful of exclusions and understanding your policy.

   

Is your home protected with the right insurance?

The type of insurance that’s right for you depends on your circumstances – including your life stage, whether you’re single or partnered, and whether you have dependents. Make sure you choose the right one.

   

Article

Renters' contents insurance

Thieves, fires and accidents will strike renters, just as they do homeowners. At ANZ, we offer the same great contents insurance to all.

   

Get your contents insurance sorted now

Quote or apply online

Ready to get a quote? Apply online today.

Quote or apply

Talk to us

Our customer service team is ready to answer all your questions. 

Call 13 16 14

Mon-Fri 8.00am to 8.00pm (AEST)

Use the App

ANZ customers can browse and buy insurance in the ANZ App (iOS only).

Come in and see us

Drop in to chat with one of our friendly branch staff.

Find a branch

Product Disclosure Statement

 

How to make a complaint, compliment or provide feedback

We value your feedback regarding our performance and we’re committed to resolving any concerns you may have. 

Talk to us

Our customer service team is your first point of contact for any enquiries, raising concerns or providing feedback. Our contact details are below. We will do our best to resolve your concerns genuinely, promptly, fairly and consistently, and keep you informed of the progress.

If you are not satisfied with the response to your complaint or feedback, your concerns will be escalated to our Complaints Resolution Centre.

Call us

Email us

anzinsurance@qbe.com

Write to us

Customer Care
PO Box 213
Parramatta, NSW, 2124

   

External dispute resolution

If your concerns have not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) who provides fair and independent financial services complaint resolution that is free to consumers. 

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.The AFCA contact details are:

Call

1800 931 678 on weekdays (except on public holidays) from 9am to 5pm (AEST)

Email

info@afca.org.au

Write to   

Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001

Visit online

afca.org.au

   

This information was published on 30 May 2020 and is subject to change.

ANZ Home Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 479kB), ANZ Home Building Key Facts Sheet (PDF 133kB)ANZ Home Contents Key Facts Sheet (PDF 134kB) and the ANZ Home Insurance Product Disclosure Statement (PDF 1.3MB) (available by calling 13 16 14), before deciding whether to acquire, or to continue to hold, these products.

ANZ Car Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Car Insurance Product Disclosure Statement and Policy Document (PDF 1.2MB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.

ANZ Landlord Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Landlord Insurance Product Disclosure Statement and Policy Document (PDF 1.2MB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.

Although Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 AFSL 234527 distributes these products, ANZ does not guarantee the issuers or their products.

This information is of a general nature and has been prepared without taking account of your personal objectives, financial situation or needs. Before acting on the information, you should consider whether the information is appropriate for you having regard to your objectives, financial situation and needs.. 

Discounts are calculated before taxes, stamp duty and government levies or charges. 

The multi policy discount is only available if you hold two or more of any of the following policies and are a named insured with the same name on each policy: ANZ Home Insurance, ANZ Landlord Insurance and ANZ Car Insurance. 

Reference to insurance premium amounts for the purposes of calculating the applicable Breakfree Package benefits exclude any stamp duty, GST and other government fees, charges or levies components that are included in the total premium amount paid by you. Breakfree Package benefits apply to new policies and not for renewed policies. 

The ANZ App is provided by ANZ.  Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. ANZ recommends that you read the ANZ App Terms and Conditions available at anz.com and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

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If your contents suffer loss or damage in an insured event and your claim is accepted, we’ll choose to either: repair or replace an item; or pay the cost of its replacement or repair. Subject to total sum insured and contents with specific limits e.g. limit of $1,000 applies for motor vehicle accessories and spare parts. Refer to the PDS for a full list of contents with specific limits. Electric motors are covered if under 15 years old.

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We do not cover loss or damage caused by a bushfire or grass fire, flood or named cyclone that occurs within 48 hours of the start of your policy. If an item is damaged by an insured event and your claim is accepted, we’ll choose to either repair, replace or pay you the cost to do so.

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We do not cover the cost to repair or replace an electric motor if it is older than 15 years old. Electric motors are covered if under 15 years old.

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We won't cover damage caused by an event excluded under any section of the policy. For example, we won’t cover loss when you can't establish the cause or loss or damage to sporting equipment while it is being used.

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Contents cover for up to 120 consecutive days away from home. We’ll pay:

- up to the contents sum insured whilst in Australia or New Zealand
- the lesser of 25% of the sum insured or $15,000, whilst outside Australia and New Zealand.

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We do not cover any vehicles, their accessories or spare parts. Refer to the PDS for a full list of contents with specific limits.

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