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How to close or reduce the limit on your credit card

If you're the account holder, you may use this page to request the closure of your credit card account or to reduce your credit card account limit.

What's your payout figure?

To close your credit card account, you'll need to pay the full outstanding balance including any accrued interest and fees.  Known as a payout figure, this amount can change daily for a number of reasons, such as pending or recurring transactions, or accrued interest.  You can request a payout figure, anytime, online using the ANZ App or Internet Banking. Or, you can give us a call.

How to request a payout figure

Do it yourself online

You can use ANZ Internet Banking to submit your request online, anytime, day or night.

 

Reduce your card limit

You can request to change your card limit at any time. Be mindful that there may be a minimum limit required depending on the type of card you have. 

How to change your card limit

Change your card type

You may have a card with a minimum limit higher than you need. If this is the case, it may be handy to change your card type to one with a lower minimum limit.

How to change your card type

Close your credit card

You can request to close your credit card at any time. To close your account, make sure you've paid the full outstanding balance on your credit card account.

How to close your credit card

Other ways to submit a request

Call us

Contact us

 

Visit a branch

Find nearest branch

 

Post your written request to:

Locked Bag No. 10
Collins Street West Post Office
Melbourne, Victoria 8007

Your submission will need to include the credit card account number, account holder full legal name and signature of the account holder as authorisation for closure

Online request form

Submit form

This option is a web-based form ideal for customers who don't have access to Internet Banking.

Your questions answered

No, if you've requested to close your credit card account but your account is not paid in full, then we will only be able to cancel your credit card.

After your credit card is cancelled and you have paid the full outstanding balance including any accrued interest and fees, your credit card account will be closed.

If your account is not paid in full on the day you request closure then we will only be able to cancel your credit card. If your card is cancelled, you will:

  • Continue to accrue interest and fees until the outstanding balance is paid in full
  • Need to pay at least the minimum monthly payment by the due date each month until paid in full
  • Be responsible for any transactions debited to the credit card account in accordance with any recurring transaction request or other standing authority or any other authorised link to the credit card account. For recurring payments, you must contact the merchant to arrange another payment option or to cancel the recurring payment altogether
  • Receive written confirmation about card cancellation
  • Continue to receive monthly statements until the outstanding balance is paid in full.

After your credit card is cancelled and you have paid the full outstanding balance including any accrued interest and fees, your credit card account will be closed.

Once your account is closed, you will receive written confirmation from us by post confirming your account has been closed, as well as your closing account statement.

In certain circumstances, a person authorised to act on behalf of the account holder may close an account holder's credit card account in the above ways.

When selecting your preferred new credit limit, it can be equal to, but must not be less than, the minimum credit limit applicable to your credit card product. 

Please locate your credit card from the list below. 

Credit cards

Card type

Minimum Limit

ANZ First

$1,000  

ANZ Frequent Flyer Black

$15,000  

ANZ Frequent Flyer Platinum  

$6,000  

ANZ Low Rate

$1,000  

ANZ Platinum

$6,000  

ANZ Rewards Black

$15,000  

ANZ Rewards Platinum

$6,000   

Credit cards no longer for sale

Card type

Minimum Limit

ANZ Rewards Visa PayCard

$400

ANZ Visa PayCard

$400

ANZ Rewards (classic)

$1,000

ANZ Rewards Travel Adventures

$6,000

ANZ Frequent Flyer (classic)

$1,000

ANZ Frequent Flyer Platinum (ex Gold) 

$6,000

If your card is not listed above, please check your account details in the ANZ App or Internet Banking. Alterenatively, you can call us for information.

If you're experiencing financial difficulty, we may be about to help. Find out more

You can also complete this form to reduce/decrease your credit card limit or to close your credit card account.

So that we can progress your request, please ensure you have considered the following; 

  1. To close your account, make sure you've paid the full outstanding balance on your credit card account. See how to request a payout figure
  2. To reduce your credit limit, be mindful that there may be a minimum limit required depending on the type of card you have. Find out your minimum limit
  3. Ensure your contact details are up to date with ANZ. See how to update your details online
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