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Order a replacement credit card

Use our FAQs to find out more about ordering a replacement credit card.

How do I order a replacement card?

To order a replacement card, log on to ANZ Internet Banking, select the account you wish to order a replacement for and click on 'Order a replacement card' in the quick links. Simply follow the prompts and provide a reason for the replacement.

 

Will my PIN remain the same?

Yes. Your PIN will remain the same, unless you have specifically requested a new PIN. If you'd like to change your PIN and you've got an eligible card you can update your card PIN in the ANZ App whenever it suits you. No need to visit a branch! Choose a PIN that's easy for you to remember, but hard for someone else to guess.

 

Can I continue to use my current card while I wait for replacement?

Yes. You will be able to use the current card up until you have activated the new card which you should receive in 5 working days.

 

My card might be lost or stolen. What should I do?

Do not use the ANZ Internet Banking form. Instead, please immediately call 1800 033 844 (+61 3 8699 6955 from overseas) to report your card as lost/stolen and organise to replace the lost/stolen card.

 

Can I replace my business cards too?

Yes. Business cards can be replaced by completing the replacement card form via Internet Banking or by calling ANZ on 13 13 14 (International callers: +61 3 9699 6908).

 

I'm not the primary cardholder. Can I still replace my card?

Yes. If you are an additional cardholder, you can request a replacement for your card by completing the replacement card form via Internet Banking or by calling ANZ on 13 13 14 (International callers: +61 3 9699 6908).

 

When will my replacement card arrive?

You should receive your card in the post within 5 working days.

 

How does ANZ know which address to send my card to?

ANZ will send the card to the most recent address you have provided us.

If your address has changed recently, you should update it right now

 

Need more help?

ANZ will send the card to the most recent address you have provided us.

For further assistance, please call ANZ on 13 13 14 (International callers: +61 3 9699 6908) 24 hours a day, seven days a week. You can also call us using the ANZ App. If you call us from Support in the ANZ App, your call will go through to the right team with your identity already confirmed.    

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

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