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How do I order a replacement card?

To order a replacement card, log on to ANZ Internet Banking, select the account you wish to order a replacement for and click on 'Order a replacement card' in the quick links. Simply follow the prompts and provide a reason for the replacement.

 

Will my PIN remain the same?

Yes. Your PIN will remain the same, unless you have specifically requested a new PIN.

 

Can I continue to use my current card while I wait for replacement?

Yes. You will be able to use the current card up until you have activated the new card which you should receive in 5 working days.

 

My card might be lost or stolen. What should I do?

Do not use the ANZ Internet Banking form. Instead, please immediately call 1800 033 844 (+61 3 8699 6955 from overseas) to report your card as lost/stolen and organise to replace the lost/stolen card.

 

Can I replace my business cards too?

Yes. Business cards can be replaced by completing the replacement card form via Internet Banking or by calling ANZ on 13 13 14  (International callers: +61 3 9683 8833 ).

 

I'm not the primary cardholder. Can I still replace my card

Yes. If you are an additional cardholder, you can request a replacement for your card by completing the replacement card form via Internet Banking or by calling ANZ on 13 13 14  (International callers: +61 3 9683 8833 ).

 

When will my replacement card arrive?

You should receive your card in the post within 5 working days.

 

How does ANZ know which address to send my card to?

ANZ will send the card to the most recent address you have provided us.

If your address has changed recently, you should update it right now

 

Need more help?

ANZ will send the card to the most recent address you have provided us.

For further assistance, please call ANZ on 13 13 14 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.     

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