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Getting credit card assistance


Lost or stolen cards: 1800 033 844 (or +61 3 9683 7043 from overseas) any time.

You can also call using the ANZ App. If you call us from Support in the ANZ App, your call will go through to the right team with your identity already confirmed.


General contacts

General contacts
Purpose Phone number When (all times AEST)

New credit card applications

1800 008 177

Weekdays 8am – 8pm

General enquiries

13 13 14

(or +61 3 9683 9999 from overseas)

(or call using the ANZ App. Log in, tap Support, choose your topic, then tap Call Us Now)


Internet and Mobile Banking

13 33 50

(or +61 3 8699 6908 from overseas)


To activate your card

1800 652 033

+61 3 8699 6996 from overseas)

(or activate your card using the ANZ App. Find out more)


Help with ANZ Internet and Phone Banking

13 13 14

+613 9683 9999 from overseas)


If you’re behind on your card payments 

1800 337 919 or 1800 814 885 

(or +61 3 9683 9299 from overseas) 

Weekdays 8am – 8pm,

Saturday 9am – 4pm

Questions about your credit card application 

Email us at and quote your application reference number in the subject line.


Questions about a declined credit card application

Email us at and quote your application reference number in the subject line.


Personal Concierge - for ANZ Platinum and Black cardholders

1300 580 765  

(or +61 2 8987 1677 from overseas)



Rewards and loyalty programs

Rewards and loyalty programs
Program Phone number When (all times AEST)
Qantas Frequent Flyer

13 11 31  


ANZ Rewards

1300 367 763  

(or +61 2 9352 3254 from overseas)

Weekdays 9am – 5pm

ANZ Balance Visa Rewards

1300 368 324

(or +61 2 9352 3112 from overseas)

Weekdays 9am – 5pm


Credit card insurance claims

Credit card insurance claims
Insurance policy Phone number When (all times AEST)

International Travel Insurancedisclaimer

Transit Accident Insurancedisclaimer

Rental Vehicle Excess in Australia Insurancedisclaimer

Interstate Flight Inconvenience Insurancedisclaimer

Purchase Protection Insurancedisclaimer

Extended Warranty Insurancedisclaimer

Guaranteed Pricing Schemedisclaimer

1300 135 271  

(or Allianz Assist on +61 7 3305 7465 from overseas any time)

Weekdays 9am – 5pm


Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631(trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued a group policy to Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 AFSL and Australian credit licence 234527 which allows eligible ANZ account holders and cardholders to claim under the group policy as third party beneficiaries. The eligibility criteria, terms, conditions, limits and exclusions of the group policy are set out in Premium Cards – Insurances, Insurance Policy Information booklet (PDF 276kB) and the ANZ Credit Cards Insurance Features booklet (PDF 156kB) which may be amended from time to time. An excess may be deducted from any benefit paid. ANZ does not guarantee this insurance. Any advice has been prepared without taking into account your objectives, financial situation or needs.  You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice.