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Emergencies

Lost or stolen cards: 1800 033 844 (or +6 13 9683 7043 from overseas) any time

 

General contacts

General contacts
Purpose Phone number When (all times AEST)

New credit card applications

13 33 33

Monday to Friday 8am – 8pm,

Saturday and Sunday 10am – 6pm

General enquiries

13 13 14

(or +61 3 9683 9999 from overseas)

 

Internet and Mobile Banking

13 33 50

(or +61 3 8699 6908 from overseas)

24/7

To activate your card

1800 652 033

(or +61 3 8699 6996 from overseas)

24/7

Help with ANZ Internet and Phone Banking

13 13 14

(or +61 3 9683 9999 from overseas)

24/7

If you’re behind on your card payments 

1800 337 919

(or +61 3 9683 9299 from overseas) 

Monday to Friday 8am – 8pm,

Saturday 9am – 4pm

Questions about your credit card application 

1800 092 098

Monday to Friday 8am – 7pm

Questions about a declined credit card application

1800 076 113

Monday to Friday 8am – 7pm

Personal Conciergedisclaimer - for ANZ Platinum and Black cardholders

1300 580 765

(or +61 2 8987 1677 from overseas)

24/7

 

Rewards and loyalty programs

Rewards and loyalty programs
Program Phone number When (all times AEST)
Qantas Frequent Flyer

13 11 31 

24/7

ANZ Rewards

1300 367 763

(or +61 2 9352 3254 from overseas)

Monday to Friday 9am – 5pm

ANZ Balance Visa Rewards

1300 368 324

(or +61 2 9352 3112 from overseas)

Monday to Friday 9am – 5pm

 

Optional extras

Optional extras
Options Phone number When (all times AEST)

eDine

1300 131 026

Monday to Friday 8am – 8pm,

Saturday and Sunday 10am – 6pm

ANZ Car Rental Cover

1300 131 026

Monday to Friday 8am – 8pm,

Saturday and Sunday 10am – 6pm

 

Credit card insurance claims

Credit card insurance claims
Insurance policy Phone number When (all times AEST)

90-day Purchase Security Insurancedisclaimer

1800 648 093

Monday to Friday 9am – 5pm

Overseas Travel and Medical Insurancedisclaimer

1300 135 271

(or QBE Assist on +61 3 8523 2800 from overseas any time)

Monday to Friday 8.30am – 6pm

 

Terms and conditions apply. Please refer to the ANZ Emergency Travel Service & Personal Concierge Terms and Conditions (PDF 92kB) for further information.

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90-day Purchase Security Insurance is part of a group policy issued by QBE Insurance (Australia) Limited ABN 78 003 191 035, AFSL 239545 to ANZ. Access to the benefit of cover is provided to eligible ANZ cardholders by operation of s48 of the Insurance Contracts Act 1984 (Cth). Terms, conditions and exclusions apply. For more information refer to the Premium Cards - insurances booklet (PDF 366kB).

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The Overseas travel and medical insurance master policy is issued by QBE Insurance Australia Limited ABN 78 003 191 035 AFSL 239545 to ANZ. Cover under the Master Policies is provided to eligible participating cardholders by operation of section 48 of the Insurance Contracts Act 1984 (Cth). The eligibility criteria which you must meet for each of the Master Policies is set out in the Premium Cards - Insurance booklet (PDF 356kB) - Part 1 QBE Product Disclosure Statement and policy wordings. When overseas, we recommend that you carry proof that you have met the eligibility criteria. Any advice has been prepared without taking into account your objectives, financial situation or needs. You must decide whether or not it is appropriate, in light of your own circumstances, to act on this advice. You should ensure you obtain and consider the PDS before you make any decision to acquire it.

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