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Credit card PIN enquiries

Need a new PIN?

Here’s what you need to do:

Visit your local ANZ branch with identification and reset your PIN on the spot or call 13 13 14 and we’ll send you a new PIN within five working days.


What's on this page


How to change a PIN

If you know your PIN and want to change it, you can do this at any ANZ ATM.


What happens when I travel overseas?

Some countries still accept a signature to verify transactions at checkout, but in others they only accept a PIN. Before you travel overseas, be sure to know your PIN. Please contact ANZ to advise of your travel plans to ensure we know to expect transactions processed from the countries you plan to travel to.


What if I can’t use a PIN?

Sign-only cards are available to customers with special needs. These cards can be used in person, online or contactless (for purchases under $100). If you’d like a sign-only card, please call us on 13 13 14.


Choosing a PIN

Set a four digit combination that’s easy for you to remember but hard for someone else to guess. Steer clear of your date of birth, sequential numbers (like 1234) or using the same number (like 1111). And once you’ve chosen a PIN, don’t write it down or share it with anyone. If you feel your PIN has been compromised, please let us know immediately by calling 13 13 14

The information in this statement is given for illustrative purposes only and may not reflect how charges are calculated under your credit card contract