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Switch your banking to ANZ FAQs

General switching questions

No. Both the Online Switching Tool and Assisted Switching Service are free to ANZ customers.

No. Most financial institutions require customers to contact them directly.

Yes. To cancel a regular payment, drop into your nearest ANZ branch.

Alternatively, to save time you can complete the customer section of the Direct Debit Cancellation Request form (PDF 253kB) and drop into your nearest ANZ branch with the form so that we can assist you.  

Note: Your regular payment listing will contain all the information you need to complete the customer section of the form.

You can obtain the list by:

You’ll need both your new and previous bank account details. This includes the BSB, account number, or card number and name on your account.

If you would like a 13 month regular payment listing for an ANZ account, you can request one by calling 13 13 14 or by visiting your local ANZ branch.

Your 13 month regular payment listing for an ANZ account will be mailed to you within 5 business days of submitting the request.

Complete and send the Switch of Regular Payment and Notice of Variation form (PDF 168kB) to us. Within 13 business days, we will send you a switching letter that contains your 13 month regular payment listing in the mail. This includes information on how to transfer your payments to ANZ. 

The businesses you have regular payments with (e.g. utility providers, phone companies) will send you a confirmation either outlining the new payment details or that payments have been cancelled.

This depends on each business. Ensure you have sufficient funds to cover any regular payments in your existing bank account, until you are sure payments have been switched.

When switching regular payments to a new account, some companies require notice of a change of bank details well in advance of the billing date. In this case, the switching of your regular payment may not take effect until the next billing cycle.

It is important to ensure you have sufficient funds in your old account until you receive a notification from the business you regularly make payments to (e.g. utility providers, phone company) that your payments have been transferred to the new account.

No. The switching service does not include BPAY, Internet Banking 'Pay Anyone' and periodical payments (where you instruct ANZ to make recurring payments from your account to the account of another person or business). You will need to set up these payment instructions within ANZ Internet Banking.

The switching service is only available for direct debits and credit arrangements.

Online Switching Tool questions

This is a do-it-yourself tool that produces a series of letters for you to send to businesses you have regular payments with to notify them of your new ANZ account details. 

Please read the letters to ensure all information is correct. Once you are comfortable that the letters are accurate, all signatories for the account should sign each letter and send them to the relevant businesses you have arranged a regular payment with. 

If a regular payment has not been switched to your ANZ account, you should contact the business you have the payment arrangement with.

No. ANZ does not store the information you enter on the website. This information is used to generate the letters only, and will not be available once you leave the site.

Yes, the summary page will allow you to make changes to the details you have entered. If you realise you have made an error after you have sent the letters, you will need to contact the relevant companies and inform them of the mistake.

Assisted Switching Service questions

Yes. In Step 2 of the Assisted Switching Service process, select the option to to give ANZ the authority to switch all your regular payments from your old account over to your ANZ account. You’ll receive the list of switched regular payments for your records.

On the Switch of Regular Payment and Notice of Variation form (PDF 168kB), select the option for us to send you a 13 month listing of your regular payments. This will include instructions on how to choose which regular payments to transfer to ANZ. 

No. Credit cards and debit cards are not supported by the Assisted Switching Service. The service is only available for direct debits set up on personal bank accounts.

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the Terms and Conditions and Product Disclosure Statement, which are available at anz.com or by calling 13 13 14, before deciding whether to acquire, or continue to hold, the product.