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Help with your account

Manage your account now with Internet Banking   Log on

Common things to do with your account

  Activate your card

  • Log on to ANZ Internet Banking and click on Activate an ANZ card beneath your account listing
  • By phone: call 1800 652 033 (or +61 3 8699 6996 from overseas) any time
  • At an ANZ branch: speak to our friendly staff

  Report a lost or stolen card

Call 1800 033 844 (international +61 3 8699 6955) 24 hours a day, seven days a week.

Notify us immediately if:

  • your card has been lost, stolen or used by someone else
  • your PIN record has been lost, stolen or has become known to, or used by, someone else.

Update your detailsdisclaimer

You can update your details by either:

  • Logging onto ANZ Internet Banking and select 'Change personal address/contact details' from the profile menu
  • Calling 13 13 14 (international +61 3 9683 9999)
  • Visiting your local ANZ branch

  Order a bank cheque

To order a bank cheque, simply:

  1. Log onto ANZ Internet Banking
  2. Select the account you would like to order the bank cheque for, from the 'View Accounts' landing page.
  3. Click the 'Purchase a Bank Cheque' link and follow the prompts.

Please note: A fee of $7.50 applies for personal customers. Online registration for Pay Anyone is required.

  Check account balance

We have several ways to ensure you can access your transaction and account balance information when it suits you which include Internet Banking, mobile banking and phone banking. For more information on:

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the ANZ Savings and Transaction Product Terms and Conditions (PDF 408kB) and the Financial Services Guide (PDF 104kB) which are available at or by calling 13 13 14, before deciding whether to acquire, or continue to hold, the product. Fees, charges and eligibility criteria apply.

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Terms and Conditions for the ANZ Internet Banking service are now incorporated within the Electronic Banking Conditions of Use (EBCU) which is contained in the Product Disclosure Statement for your product. However, you should also read all the Internet Banking pages on the ANZ website as these contain important information about ANZ Internet Banking.

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