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Our priorities

We are helping to respond to complex societal issues central to our customers and our business strategy. In particular, we are focusing our efforts on:

  • Financial wellbeing – improving the financial wellbeing of our customers, employees and the community by helping them make the most of their money throughout their lives
  • Environmental sustainability – supporting household, business and financial practices that improve environmental sustainability
  • Housing – improving the availability of suitable and affordable housing options for all Australians and New Zealanders.

We are contributing to these challenges by: developing innovative and responsible financial products and services; working with our customers; harnessing the skills of our people; and supporting the communities in which we live and work.

Fundamental to our approach is a commitment to:

Fair and responsible banking – keeping pace with the expectations of our customers, employees and the community, behaving fairly and responsibly and maintaining high standards of conduct.


Supporting sustainable development

We are committed to the United Nations Sustainable Development Goals (SDGs) and believe that business has an important role to play in their achievement. Our ESG targets support 11 of the 17 SDGs.

In 2019 we became a founding signatory to the UN Principles for Responsible Banking (the Principles). Under the Principles we are required to set at least two targets that address our most significant (potential) positive and negative impacts, aligned with the SDGs and the Paris Climate Agreement. We have reported our progress towards implementing the Principles, including the targets we have set, using the Reporting and Self-assessment Index, in our ESG reporting.