skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus
Find ANZ Support Centre
Find ANZ Support Centre

Changes to your ANZ Commercial Card

Including ANZ Virtual Card Facility and ANZ Travel Account Facility Terms and Conditions

 

 

Your terms and conditions have changed effective 27 April 2022

As of 27 April 2022, ANZ has made some changes to the terms and conditions which apply to following products. 

Note:

An overview of the changes is in the customer notices attached above. These are not intended to be a comprehensive summary and customers should also refer to their Terms and Conditions and information policy booklets listed below.

Policy Booklet Updates

The following information booklets have been updated. Click the links to learn more.

Table

New Information Booklets effective 27 April 2022

Card covered by this booklet

ANZ Commercial Card Terms and Conditions (PDF 468kB)
  • ANZ Business credit cards (including ANZ Business Black)
  • ANZ Corporate Card
  • ANZ Visa Purchasing Card

ANZ Business Black Complimentary Travel Insurance (PDF 357kB)
  • ANZ Business Black

ANZ Travel Account Facility Terms and Conditions (PDF 394kB)
  • ANZ Travel Account Facility

ANZ Virtual Card Facility Terms and Conditions (PDF 291kB)
  • ANZ Virtual Card Facility

 

 

Changes to your ANZ Business Black Travel Insurance

The main changes to your ANZ Business Black Travel Insurance are as follows:

  1. Launching Domestic Travel Insurance
  2. For International Travel Insurance, we have implemented the following changes:
    a. The addition of an epidemic/pandemic exclusion unless you or your travel companion are positively diagnosed with an epidemic/pandemic sickness such as COVID-19 and cover is expressly included in the ANZ Business Black Complimentary Travel Insurance Policy Information Booklet
    b. The excess has increased from $250 to $350
    c. The limit on cancellation benefits has changed from ‘Unlimited’ to $20,000 AUD

This is not intended to be a comprehensive summary and customers should refer to the Terms and Conditions and information policy booklets linked above.

 

 

Other Insurance and Terms and Conditions changes

Unauthorised Transaction Insurance & Transit Accident Insurance

For our ANZ Business credit cards (including ANZ Business Black), ANZ Corporate Card, ANZ Visa Purchasing Card, ANZ Travel Account and ANZ Virtual Card customers, Unauthorised Transaction Insurance & Transit Accident Insurance has changed.

In response to a general review of products and features and to reflect changing customer preferences, Transit Accident Insurance has been removed. Certain definitions in your Unauthorised Transaction Insurance have also been changed, removed or updated.

This is not intended to be a comprehensive summary and customers should refer to the Terms and Conditions and information policy booklets linked above.

 

Complaints Procedures

For our ANZ Business credit cards (including ANZ Business Black), ANZ Corporate Card, ANZ Visa Purchasing Card, ANZ Travel Account and ANZ Virtual Card customers, we have provided the Australian Financial Complaints Authority’s contact details in the complaints procedure section of your Terms and Conditions booklet.

 

Open Banking

Your ANZ Commercial Card account may be eligible for Open Banking. We have updated Part B of the ANZ Commercial Card Terms and Conditions to reflect the Consumer Data Right and ‘Open Banking’.

Find out more about Open Banking and the eligibility of your account.

 

 

Frequently asked questions

If an insurable event occurred before 27 April 2022, where you want to make a claim and where the eligibility criteria are met, the event will be covered under the terms of the policy in place at that time.

If an insurable event occurs on or after 27 April 2022, where you want to make a claim and where the eligibility criteria are met, the event will be covered under the terms of the policy in place at that time.

The ANZ Business Black Complimentary Travel Insurance Booklet contains an epidemic/pandemic exclusion unless you or your travel companion are positively diagnosed with an epidemic/pandemic sickness such as COVID-19 and cover is expressly included in the ANZ Business Black Complimentary Travel Insurance Booklet.

If, during the period of cover available, you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19, cover is available to you under the following sections in International and Domestic Travel Insurance:

International Travel Insurance

  • 1.1 Overseas Emergency Assistance
  • 1.2 Overseas Emergency Medical
  • 1.4 Evacuation & Repatriation
  • 2.1 Cancellation
  • 3.1 Additional Expenses

Domestic Travel Insurance

  • 1.1 Cancellation
  • 3.1 Additional Expenses

If your travel companion is positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19, which impacts your journey, cover is available to you under the following sections in International and Domestic Travel Insurance:

International Travel Insurance

  • 2.1 Cancellation
  • 3.1 Additional Expenses

Domestic Travel Insurance

  • 1.1 Cancellation
  • 3.1 Additional Expenses

Terms, conditions, limits and exclusions apply. Please refer to the ANZ Business Black Complimentary Travel Insurance Booklet Part D - General Exclusions and the exclusions set out in each of the above sections.

For all other sections in the ANZ Business Black Complimentary Travel Insurance Booklet and any other claim arising from, or related to, epidemics or pandemics, there is no cover.

You can obtain written confirmation of your eligibility for cover for your overseas journey (based on the answers you provide Allianz Global Assistance), by calling Allianz Global Assistance on 1300 135 271, Monday to Friday 8am to 7pm and Saturday 8am to 5pm AEST. If you require a letter that outlines what cover is available for epidemics and pandemics, please call Allianz Global Assistance.

Please be aware that ANZ reviews the complimentary insurance offering from time to time and makes adjustments in line with changing market conditions.

Further Information

Complimentary insurance

If you have any questions about your complimentary insurance, please call Allianz Global Assistance.

 

1300 135 271

For any other questions

If you have any other questions in relation to your ANZ Business Credit Cards, please call ANZ.

 

1800 032 481

Important information

The covers described above are provided for your benefit under a group policy entered into between Australia and New Zealand Banking Group Limited (ANZ) and AWP Australia Pty Ltd ABN 52 097 227 177, AFS Licence No. 245631 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited ABN 15 000 122 850, AFS Licence No. 234708. ANZ is the policy owner. When eligible, you have the benefit of cover as a third party beneficiary. ANZ is not the issuer of these covers and neither it nor any of its related corporations guarantee or are liable to pay any of the benefits under these covers. Neither ANZ nor any of its related corporations are Authorised Representatives of Allianz, Allianz Global Assistance or any of their related companies, in relation to the insurance set out in this booklet.

Top