Update on COVID-19 support measures
We are still offering assistance and support
Getting help
Customers who have not already applied for COVID-19 financial support can still apply. To apply for assistance contact your ANZ Relationship Manager or request a call back from one of our bankers.
Existing loan repayment deferrals
We will contact all customers prior to the end of their current loan repayment deferral period. ANZ will provide further details about resuming normal repayments, or will work with you on options for further assistance.
Merchant services
Contactless card PIN limits Increase temporarily to help reduce the risk of COVID-19 transmission
From April 7 2020, Industry including ANZ merchants will progressively temporarily increase the PIN limit for most contactless card and wallet payments from $100 to $200 to reduce a cardholder’s physical contact with payment terminals.
The new limit has been introduced across certain cards and at certain retailers. Customers paying on ANZ terminals should be guided to follow the PIN pad prompts. The new $200 limit is a temporary measure in response to COVID-19. The temporary limit will apply until revised Government advice is received. Transactions above $200 will continue to ask for the PIN.
For further information go to https://www.auspaynet.com.au/
Merchants should refer to instructions on how to regularly clean terminals here.
Business loans and overdrafts
Impacted customers who haven’t already applied for COVID-19 financial support can still request a payment deferral for a period ending on or before 31 March 2021 on loan repayments for term loans, with interest capitalised.
There are a range of solutions that may be suitable for you.
If you're a commercial landlord looking for COVID-19 support, see our frequently asked questions for more information.
Business credit cards
If you need help to stay on top of your business credit card, or are worried about any business credit card debt, please contact us via the call back button below. Our bankers will discuss the options available to you that may help with staying on top of things, or relieving financial stress.
See frequently asked questions for more information.
ANZ Business Planner
Use ANZ Business Planner – our 5-minute online survey covering some general questions about your business. And we’ll give you practical tools, content and articles that can help you move your business forward, one step at a time.
If you’re eligible for the Australian Government’s JobKeeper Payment scheme, find out how we can help you bridge the gap before you receive payments. We’ve set up a dedicated hotline to help our small to medium business customers who may need temporary financial support and we'll prioritise these funding requests.
How to prepare:
- Seek advice from your accountant or book keeper
- Enrol for the JobKeeper Payment scheme at the Australian Taxation Office (ATO) website
Please reach out to us if you require temporary financial support once you’ve successfully enrolled for the JobKeeper Payment scheme. Ensure you have your JobKeeper Business enrolment for JobKeeper subsidy receipt provided by the ATO on hand before you contact us.
If you don’t have your JobKeeper Business enrolment for JobKeeper subsidy receipt, you will need to provide us with the following details that you registered with the ATO in your JobKeeper enrolment:
- ATO JobKeeper receipt ID (available by contacting the ATO on 13 28 66)
- ABN
- Number of eligible employees
- ANZ business account number you currently use to pay your employees
In order to process your application for financial support, we need to match the information you supply to us with that supplied to the ATO. To avoid any delays processing your application, please ensure the information you provide to us is exactly the same as the information you provided to the ATO.
For guidance on the JobKeeper Payment scheme, including eligibility criteria and how to enrol, please visit the ATO website.
We’re here to help and ready to talk.
Call 1800 571 123 Request a call back
Mon-Fri 8.30am to 6pm (AEST)
See frequently asked questions for more information.
The first phase of the Australian Government SME Guarantee Scheme ended on 30 September 2020. Information relating to the first phase can be found here.
To continue to support our business customers ANZ will be participating in the second phase of the Australian Government Coronavirus SME Guarantee Scheme which commenced on 1 October 2020 and will be available for loans unconditionally approved by 30 June 2021.
No matter what’s next for your business, our low variable-rate business loans are available for new and existing ANZ customers. New, affordable, flexible lending with a choice of secured and unsecureddisclaimer loans for up to $1million; whether you need working capital or you are ready to invest for growth, we’ve got you covered.
The ANZ App
Make the everyday a little bit easier and do your banking wherever it suits you.disclaimer View balances, transfer money and make payments simply and easily.
ATMs and Smart ATMs
At our ATMs, you can deposit and withdraw, check your balance, transfer between accounts and change your PIN. ATMs with the contactless symbol also let you Tap & PIN to make banking that little bit easier.
Internet banking
This is ideal for doing your banking at home. Transfer money, pay anyone and view and manage your accounts with the peace of mind that you’re protected by ANZ security.
A range of government resources are available to assist businesses impacted by COVID-19. We’ve included some key links below so you can easily access these resources.
- For details of the Australian Government’s support for businesses, visit the Treasury website
- For details of support for businesses offered in your state or territory, visit the relevant link on business.gov.au
Need to get in touch?
We're receiving a large number of calls. For now, requesting a call back is the best way to get in touch with us. You can also check out our frequently asked questions above for help.
Contact your Relationship Manager
Talk to them about your COVID-19
support options.
Get the latest on our COVID-19 response and learn what we’re doing to help you get back on top of things.
Applications for credit are subject to ANZ’s credit approval criteria. Terms and conditions, and fees and charges apply. Australian credit licence number 234527.
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Interest Capitalisation is the addition of unpaid interest to the outstanding loan balance. The outstanding loan balance increases when payments are postponed during periods of deferment or forbearance and unpaid interest is capitalised.
Back to topFor an unsecured loan you won’t need to provide an asset as security, although a personal guarantee may be required (for example from company directors).
Back to topThe ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
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