COVID-19 response for business customers
We’re here to help you get through the ups and downs of business during this challenging time. Below is our latest COVID-19 update, along with some suggestions and Government information you may find useful.
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Our latest COVID-19 update
Access to new loans
ANZ is also providing long-term funding through the Australian Government SME Recovery Loan Scheme to support the economic recovery of business owners. You can learn more about the scheme and eligibility here.
Australian and State Government support for business
The NSW Government is helping SMEs confidently prepare for the festive season with the SME Summer Stock Guarantee Scheme. If restrictions in NSW change and businesses are unable to trade, eligible SMEs will be able to apply for grants of up to $20,000 to cover the loss of goods. Further information will become available on the NSW Government’s website shortly.
In the interim please refer to the NSW Government press release Confidence guaranteed as we get back to work, which talks about the SME Summer Stock Guarantee Scheme.
For details on the other support and resources offered to businesses, and business owners, by the State and Federal Governments, see below.
Government resources for individuals
Government payments may be available if you or your family are affected by COVID-19. For details visit the Australian Government website.
Our commitment to support you
Our COVID-19 customer support: statement of intent (PDF, 104KB) explains how we are supporting you through this challenging time.
Continuing to help where we can
If you’re experiencing ongoing financial difficulties, we will continue to work with you to understand your circumstances and try to help where we can.
For more information, please contact your ANZ Business Banking Manager.
If you don’t have an ANZ Business Manager, you request a call back.
Please make sure you select the "COVID-19 relief" option on the call back form.
Australian Federal Government support
For details of the Australian Government’s support for businesses, visit the Treasury website.
A range of State Government resources are available to assist businesses impacted by COVID-19. We’ve included some key links below so you can easily access these resources and keep up to date with the latest information and advice.
Further information is also available at business.gov.au
Australian Capital Territory
The ACT Government has a number of support schemes, including cash grants and a Small Business Hardship Scheme for eligible businesses impacted by lockdown measures.
Visit the ACT Government website
New South Wales
In addition to the 2021 COVID-19 Support Package to help businesses impacted by COVID-19 restrictions the New South Wales Government has launched the SME summer stock guarantee which has been designed so small and medium sized businesses can confidently invest in stock in the lead up to summer with COVID-19 restrictions easing.
This scheme enables eligible SME's with up to $50 million in turnover to access grants of up to $20,000 should restrictions change and they are unable to trade, leading to perishable and non-perishable goods going to waste.
Visit the NSW Government website
Northern Territory
The Northern Territory Government has established the Territory Business Lockdown Payment to provide financial support to businesses during a lockdown period.
Visit the Northern Territory Government website
Queensland
The Queensland Government has announced 2021 COVID-19 Support Grants for lockdown-impacted businesses.
Visit the Queensland Government website
South Australia
The South Australian Government has announced cash grants as part of their Business Support Package for businesses impacted by the COVID-19 lockdown.
Visit the Government of South Australia website
Tasmania
The Tasmanian Government has a Business Hardship Grant and Business Growth Loan Scheme available for eligible businesses.
Visit the Tasmanian Government website
Victoria
The Victorian Government has a number of support grants and programs available for small to medium businesses, and sole traders most affected by the latest lockdown.
Visit the Victorian Government website
Western Australia
The WA Government has launched a number of initiatives to support businesses including financial support grants and relief packages.
Merchant services
Contactless card PIN limits increase temporarily to help reduce the risk of COVID-19 transmission
Many ANZ merchants have temporarily increased the PIN limit for most contactless card and wallet payments from $100 to $200 to reduce a cardholder’s physical contact with payment terminals.
The new limit has been introduced across certain cards and at certain retailers. Customers paying on ANZ terminals should be guided to follow the PIN pad prompts. The new $200 limit is a temporary measure in response to COVID-19. The temporary limit will apply until revised Government advice is received. Transactions above $200 will continue to ask for the PIN.
For further information go to https://www.auspaynet.com.au/
Government SME Recovery Loan Scheme
- Borrow up to $5 million
- Loan terms up to 10 years
- Secured or unsecured loan optionsdisclaimeravailable (excluding residential property)
The ANZ App
Make the everyday a little bit easier and do your banking wherever it suits you.disclaimer View balances, transfer money and make payments simply and easily.
ATMs and Smart ATMs
At our ATMs, you can deposit and withdraw, check your balance, transfer between accounts and change your PIN. ATMs with the contactless symbol also let you Tap & PIN to make banking that little bit easier.
Internet banking
This is ideal for doing your banking at home. Transfer money, pay anyone and view and manage your accounts with the peace of mind that you’re protected by ANZ security.
ANZ Business Planner
Use ANZ Business Planner – our 5-minute online survey covering some general questions about your business. And we’ll give you practical tools, content and articles that can help you move your business forward, one step at a time.
Contact your Business Banking Manager
Talk to them about what support may be available to you.
The information set out above is general in nature and has been prepared without taking into account your objectives, financial situation or needs. Before acting on the information, you should consider whether the information is appropriate for you having regard to your objectives, financial situation and needs. By providing this information ANZ does not intend to provide any financial advice or other advice or recommendations. You should seek independent financial, legal, tax and other relevant advice having regard to your particular circumstances.
Applications for credit are subject to ANZ’s credit approval criteria. Terms and conditions, and fees and charges apply. Australian credit licence number 234527.
App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trade marks of Google Inc.
All lending provided by ANZ under the Government SME Recovery Loan Scheme is subject to ANZ's credit approval criteria. Terms and conditions, fees and charges apply.
For information and eligibility, please visit the Government SME Recovery Loan Scheme.
Interest Capitalisation is the addition of unpaid interest to the outstanding loan balance. The outstanding loan balance increases when payments are postponed during periods of deferment or forbearance and unpaid interest is capitalised.
ReturnFor a secured loan, you’ll need to provide security acceptable to ANZ, meeting ANZ’s requirements, including minimum security coverage and suitable location. Residential property can’t be used as security under the Government SME Recovery Loan Scheme.
ReturnThe ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
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