With help by category we make it easy for you to find answers to your questions. Plus check out our most popular questions

Popular questions

I have a transaction query. What do I do?

Depending on your query we have information here to help answer our most frequently asked questions on transactions including what to do if you want to understand why your transaction has been declined, locate a direct debit, know why your cheque or funds aren’t available yet, and much more.

If your query is about your credit card transactions or you don’t recognise a transaction on your credit card statement, we’ve got a step by step guide on how to check your transactions and lodge a query with us if you still don’t recognise the transaction.

How to activate my card?
How do I check my account balance?

We have several ways to ensure you can access your transaction and account balance information when it suits you which include Internet banking, mobile banking and phone banking. For more information on:

How do I change my Internet Banking password?

If you would like to change your Internet Banking password you can do this easily yourself. Once you are logged into Internet Banking with your current password:

  • Select from the menu ‘Update details’
  • Go to the ‘Security’ section
  • Click the ‘Change my ANZ Internet Banking password’ link.

You’ll then be asked to enter your current password and the new password before submitting your change.

To find out more on resetting your Internet Banking password.

What is my BSB and account number?

BSB stands for bank, state and branch number. It identifies the bank, branch and state that you opened your account in.

Your account number is the identification number associated with your account. Every account has one. For credit cards your account number is your 16 digit card number shown on the front of your card.

You can find your BSB and account number several ways:

  • On your Internet banking ‘View Accounts’ screen. The first 6 digits are your BSB number followed by your 9 digit account number.
  • On the ANZ Branch locator tool. Your BSB number can be found by searching for the branch in which you opened your account. The BSB number will show in the search results alongside the branch location and hours of operation.
  • On your statements. Your BSB and account number will appear on your statement copies. The first 6 digits are your BSB number followed by your 9 digit account number.
  • On ANZ Phone Banking accessed by calling 13 13 14 you can hear your BSB and account numbers. You can access this 24 hours a day, 7 days a week from any touch tone phone anywhere in Australia for the cost of a local call.
How do I withdraw a large amount of money from an ANZ branch?
Please contact the chosen branch prior to making the withdrawal so that the branch can confirm when it will be available for collection.

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