ANZ's Customer Charter outlines our commitment to providing convenient, simple and responsible banking services to our customers. It sets out the specific service standards our customers should expect us to meet, including a formal commitment to lending in a responsible and transparent way. The charter reflects both the products and services that we currently offer and high standards towards which we aspire.
Each year, our external auditors will review our performance against our commitments to you and we will report the results to you.
