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This is an online tool that ANZ has developed to make switching your regular payments eg. direct debits, direct credits and salary over to your ANZ Account easier.
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The tool automatically generates and pre-populates the company’s billing address. You need to print the letters, sign and send them to your nominated companies.
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You’ll need to follow these simple steps:
| 1. | Fill out some details about your banking arrangements, including your old and new bank account number. | | 2. | Identify the regular payments set up on your account and create a contact list. | | 3. | Print, sign and send the letters generated, to the companies nominated. |
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Most financial institutions require customers to physically visit the branch to close their account and don’t accept written authorisation. If your financial institution accepts written authorisation, you can use the attached letter (PDF, 25kb).
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You need to read the letters to ensure all the information is correct. Once you are comfortable that the letters are accurate, you/all signatories need to sign each letter and then post them to the relevant companies.
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If you are using Word the header and footer will not appear on your page print out. However users without access to Word can edit the HTML page so they do not appear. Follow the below instructions to remove the header and footer:
- If you are using Internet Explorer, select the ‘File’ option from the menu bar, then ‘Page Setup’. In the section ‘Header and Footer’, remove the text that appears in both fields and click ‘OK’.
- If you are using Netscape, select the ‘File’ option from the menu bar, then ‘Page Setup’. In the section ‘Header and Footer’, untick both boxes and click 'OK'.
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ANZ regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although ANZ strives to protect such information, ANZ cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems. Please read our Website Privacy and Security Statement for more information.
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No, this service is free to ANZ customers.
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No, ANZ does not store the information you enter. The information is used to generate the letters and for no other purpose. Once you log out of the site, the information you have entered will be lost. You will not be able to retrieve the information should you wish to re-enter the site.
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You are responsible for checking the accuracy of the information contained within the letters. The letters should be checked for accuracy before they are signed.
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Should you make a mistake eg. incorrectly type in your account number, you have the opportunity to make changes once all the information has been captured. The summary page will allow you to change any of the details you have entered. If you realise you have made a mistake after you have signed and sent the letters, you will need to contact the company that you sent the letter to and inform them of the mistake.
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A direct debit is a debit from your ANZ account that you arrange through a merchant or other service provider (eg. electricity bill).
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A direct credit is a credit to your ANZ account that you arrange through a merchant or other service provider (eg. share dividend). Note: this does not apply to credit / Business Credit Cards.
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If you have any questions or incur any problems contact us.
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In the event that your request has not been correctly transferred, you will need to contact the company you have the arrangement with eg. your telecommunications provider.
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You will need to obtain the company’s contact details via www.whitepages.com.au.
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A recurring transaction is a transaction processed to an ANZ card account by a merchant (retailer or service provider) on a regular basis under an authority given by the relevant account holder or additional cardholder (eg. monthly gym membership, annual magazine subscription, insurance premium).
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