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Since the beginning of our cultural transformation program, 'Breakout', in 2000, our culture has emerged as a strategic advantage that is difficult to replicate. ANZ is one of the few large Australian organisations to have made a sustained commitment to cultural transformation.
Through Breakout, we want to create a fundamentally different experience for our people, customers, shareholders and the broader community. This means transforming our culture to one that is values-driven, creates opportunity for our people and fosters high performance.
Our values are the foundation of Breakout and underpin the decisions and actions we make everyday:
- Put our customers first
- Perform and grow to create value for our shareholders
- Lead and inspire each other
- Earn the trust of the community
- Breakout, be bold and have the courage to be different.
The Breakout approach has been integral to many of our Human Resources programs and policies including diversity, flexibility, employee benefits, internal communication, health, safety and wellbeing, talent and graduate programs, learning, performance management and community involvement.
Breakout workshops are a core component of ANZ' s cultural transformation strategy. They focus on personal and business transformation, with an emphasis on building trust and collaboration. More than 30,000 ANZ employees have now participated in Breakout programs.
We measure our level of engagement and progress towards creating a values-driven culture via our annual Engagement and Culture Census. When Breakout began in 2000, 'cost reduction' was cited as the top value most evident in our culture. In 2008, 'profit', 'customer focus' and 'community involvement' were the top three values cited. For more information, visit the engagement page.
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