ANZ

• Contact us
• Locate us
• Help

The ANZ website contains the following categories:

• Personal (current category)
• Small Business
• Corporate
• About ANZ

The Personal category contains the following sections:

• Accounts
• Credit Cards &
  Debit Cards
• Home Loans
• Personal Lending
• Insurance
• Investments & Advice
• Private Bank
• Travel
• Ways to Bank (current section)

In this section

• Internet Banking
  • Features and Benefits
  • Obtain Log On Details
  • Register Now
  • Linking ANZ Accounts
  • Service and Support
  • Software Requirements and Settings
  • Protect Your Banking
    • Security Alerts
    • Tips & Hints
    • How does ANZ Help?
    • Types of Fraud
    • Internet Security Threats
    • Security Software
    • Contact Us
  • FAQ's
    • Opening, closing and linking accounts
    • Managing and downloading your transactions
    • Account access and security
    • Contacting ANZ and updating my details (you are here)
    • Payments and transfers
    • International Services
    • Fees and charges
    • Set up and technical requirements
    • ANZ Online Investments
• ANZ Branches
• Branches with extended hours
• Phone Banking
• Phone Banking FAQs
• BPAY
• BPAY View
• Online Applications
• ATMs and EFTPOS
• Banking on Mobile Devices
  • ANZ Mobile Banking
    • FAQs
    • Hints and Tips
  • ANZ Mobile Phone Banking
    • Before you register
      • Obtaining Log On Details
      • Mobile Phone Compatibility
      • Network Requirements
    • M-Banking
    • TXT Banking
    • Fees and Charges
    • Terms and Conditions
    • FAQs
    • Help

Need help?

• Log on Help Guide
• Service and Support

Tools & Calculators

• Interest Rates
• Terms and Conditions
• Fees and Charges
• Calculators and Product Selectors

Frequently Asked Questions and Answers

Please select the topic that your questions relate to:

• Opening, closing and linking accounts
• Managing and downloading your transactions
• Account access and security
• Contacting ANZ and updating my details
• Payments and transfers
• International Services
• Fees and charges
• Set up and technical requirements
• ANZ Online Investments

Contacting ANZ and updating my details

Q. What is SecureMail?
A. SecureMail is an email service that enables you to send account information and enquiries to our Internet Service Team in a confidential and secure manner. Your message will automatically include your ANZ Internet Banking Customer Registration Number, so that we can identify you and answer your enquiry as promptly as possible.

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Q. How can I contact ANZ Internet Banking?
A. You can contact our Internet Service team on 13 33 50, 24 hours a day, seven days a week. Alternatively, you may send your questions or comments via SecureMail which can be accessed from the ‘SecureMail’ tab within ANZ Internet Banking.

If you believe an error has occurred in an ANZ Internet Banking transaction, you should promptly contact ANZ on 13 33 50. This error will then be investigated by ANZ in accordance with the dispute resolution process in your account terms and conditions.

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Q. Can I change my address via ANZ Internet Banking?
A. Yes. You can change your address one of three ways:

1. Log onto ANZ Internet Banking and select the ‘Change personal address/contact details’ link; or
2. Call 13 13 14, 24 hours a day, seven days a week (International callers dial +61 3 9683 9999); or
3. Visit your local ANZ branch.

Q. Can I change the way my account names appear on ANZ Internet Banking?
A. Select the ‘Update My Details’ tab. From the left hand menu click ‘My Internet Banking Details’. Then click on ‘Customise my accounts’. This will allow you to rename your account(s).

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