ANZ

The ANZ website contains the following categories:

The About ANZ category contains the following sections:

Contact Us
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 General Contacts
Department Contact Numbers Hours of
Operation		 Online
Enquiry		 Further Details
General Enquiries
General Enquiries  Ph: 13 13 14
Intl: +613 9683 9999		 24/7 Online enquiry
Complaints & Feedback Ph: 1800 805 154
Fax: +613 9683 9267		 8am - 7pm (AEST) weekdays Online feedback Address & further information
Internet Banking & Phone Banking Registration Ph: 13 13 14
Intl: +613 9683 9999		 24/7 Online enquiry
Internet Banking & Phone Banking Enquiries, Re-set Password & Technical Problems Ph: 13 33 50
Intl: +613 9683 8833
 24/7 Address & further information

Software settings
Report a hoax or suspicious email Ph: 13 33 50
Intl: +613 9683 8833		 24/7 Email
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 Accessibility Services
Department Contact Numbers Hours of
Operation		 Online
Enquiry		 Further Details
Users who are deaf or have a hearing or speech impairment can contact ANZ via the National Relay Service
National relay service - Operator relay calls 133 677 then the appropriate ANZ contact number found on this page 24/7 Tollfree: 1800 555 677

National Relay Service
TTY users in conjunction with the National Relay Service 133 677 then the appropriate ANZ contact number found on this page 24/7 Tollfree: 1800 555 677

National Relay Service
Internet relay users www.relayservice.com.au and then enter the appropriate ANZ contact number found on this page 24/7 Internet Relay users
TTY Users - Direct to ANZ
Internet Banking & Phone Banking Enquiries, Re-set Password & Technical Problems TTY: 1300 366 255 24/7 Address & further information
Credit Card enquiries - existing account holders TTY: 1300 366 255

Online enquiry		 24/7 Address & further information
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 Individuals
Department Contact Numbers Hours of
Operation		 Online
Enquiry		 Further Details
Credit Cards
Credit Card enquiries - existing account holders Ph: 13 22 73
Intl: +613 9683 7043
 24/7 Online enquiry Address & further information
New Credit Card applications Ph: 13 33 33 8am - 10pm (AEST) weekdays
10am - 6pm (AEST) weekends		 Apply Online Address & further information
Lost or stolen Credit Cards Ph: 1800 033 844
Intl: +613 9683 7043		 24/7
Personal Accounts
New personal accounts Ph: 13 33 33 8am - 8pm(AEST) Monday - Friday ANZ Locator
Home Loans
Home Loans          Ph: 1800 035 500
Intl: +613 8646 8108		 8am - 11pm (AEST) 7 days Online enquiry Apply online

ANZ Locator
Mortgages Servicing Ph: 13 25 99 8.00am to 9.30pm (AEST), Monday to Friday Address & further information
Mortgages Collections Ph: 1800 888 410
Fax: +613 9601 1244

Intl: +613 8699 6923
Weekdays
8am-9.30pm (AEST)
Fridays 8am - 7pm

Saturday
10am - 3pm (AEST)

 Online enquiry Address & further information
Personal Banking
Personal Loans
Sales enquiries & applications		 Ph: 13 33 33 8am to 9pm (AEST) weekdays
9am - 4pm (AEST) Saturday		 Online enquiry Address & further information
Personal Loans Servicing & maintenance Ph: 1800 801 485 8am - 8pm (AEST) weekdays
Address & further information
Car Loans Ph: 1300 650 516 8am - 8pm (AEST) weekdays
9am - 5pm (AEST) Saturday		 Address & further information
Insurance Services Boat: 1800 062 660
Business: 1800 151 912
Car: 1800 062 660
Caravan: 1800 062 660
Credit Card: 13 22 73
Farm: 1800 151 912
Health: 13 15 91
Home: 1800 062 660
Landlords: 1800 062 660
Loan: 1300 552 253
Travel: 1800 062 660		 Further information
ANZ Travel Card Ph: 1800 094 003
Intl: +613 9683 7777		 24/7 Further Information
International Trade Finance Ph: 13 31 99 Further Information
V2 PLUS Ph: 13 28 33 8am - 8pm (AEST) weekdays Online enquiry Address & further information
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 Business Banking
Department Contact Numbers Hours of
Operation		 Online
Enquiry		 Further Details
Business Direct Centre                   Ph: 1800 801 485 8am - 8pm (AEST) weekdays Address & further information

Business Centre Locator
Business One Service Centre Ph: 13 10 06
Fax: 03 9601 1485
Address & further information
ANZ Merchant Services

New Business


Merchant Enquiries

Ph: 1300 366 988


Ph: 1800 039 025

8am - 7pm (AEST) weekdays

24/7		 Online enquiry Address & further information
Business Credit Cards


Lost or Stolen Cards

Chargebacks
Ph: 1800 032 481
Fax: 03 9601 1485

Ph: 1800 033 844

Fax: 03 9643 8477

 Address & further information
Corporate Banking Ph: 13 61 41
Intl: +61 3 9227 1273
(For overseas callers)		 Email Further information
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 Invest & Insure
Department Contact Numbers Hours of
Operation		 Online
Enquiry		 Further Details
ANZ E*Trade          Ph: 13 33 50 8am - 7pm (AEST) weekdays Email Address & further information
ANZ OneAnswer

Investment Portfolio

Personal Super

Pensions

Ph: 13 38 63


Ph: 13 38 63

Ph: 13 38 63		 Address & further information
ANZ Super Advantage Ph: 13 38 63 Address & further information
ANZ Superannuation Savings Account Ph: 13 38 63 Address & further information
Integra Super Ph: 13 38 65 Address & further information
Corporate Super Ph: 1800 627 625 Address & further information
ANZ Financial Planning Ph: 1800 305 058 8am - 8pm (AEST) weekdays Online enquiry Address & further information
ANZ Margin Lending Ph: 1800 639 330
Fax: 1800 186 286		 8am - 6pm (AEST) weekdays Online enquiry Address & further information
Shareholder Services Ph: +613 9273 6466
Fax: +613 9273 4899		 Email Address & further information
Shareholder Privileges Ph: +613 9273 6466
Fax: +613 9273 4899		 9am - 5pm (AEST) weekdays Email Address & further information
Private Bank Ph: +613 9273 5888
Fax: +613 9273 4032		 8am - 5.30pm (AEST) weekdays Online enquiry Address & further information

Eligibility
ANZ Trustees Ph: +1800 011 047
Fax: 03 9273 6411
web: www.anz.com/anztrustees		 Email Address & further information