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To add an additional cardholder to an existing account please complete the Card Registration form (PDF, 204kb) and fax the completed form to 1800 459 143. Please note that before the new cardholder can be issued a card they must have been identified by ANZ via a 100 point check or by a Verifying Officer.
You can request the limit on your card or account be increased by completing a Commercial Card Maintenance Form (PDF, 180kb). Once completed and signed please fax back to 1800 459 143.
You can link your Business Credit Card to ANZ Internet Banking and Phone Banking by calling the ANZ Business Credit Card Service Centre on . For more information about Business Credit Cards on Internet Banking please see the following demonstration.
To report lost or stolen cards or divulged PINs, please call us immediately on (international ). These phone numbers are 24 hours a day, seven days a week. Please notify us immediately if you are aware that:
- Your card has been lost, stolen or used by
someone else; or,
- Your PIN record has been lost, stolen or has become known to, or used by, someone else.
If you are unsure about a transaction that has appeared on your statement please call the ANZ Commercial Card Service Centre. A service consultant may be able to provide you with more information to help clarify the situation. If after calling the ANZ Commercial Card Service Centre you are still unsure about a transaction you can dispute the transaction by completing a Disputed Transaction form.pdf (PDF, 152kb). Once completed and signed please fax back to 1800 283 515.
A replacement card can be ordered by contacting the ANZ Commercial Card Service Centre on .
You can make changes to the details on your account (such as your address, billing cycle, and cardholder limits), by completing a Commercial Card Maintenance form (PDF, 180kb). Once completed and signed please fax back to 1800 459 143.
To add a new signatory to an existing account complete the Account Signatories (PDF, 188kb) and fax the completed form to 1800 459 143.
To make a general enquiry call the ANZ Commercial Card Service Centre on .
There are several payment methods available to make payments to a ANZ Commercial Card account:
CardPay Direct: This option allows customer to set-up an automatic payment that will make full, set, or minimum required payments each month. CardPay Direct can be set-up by completing the CardPay Direct form (PDF, 192kb) and faxing the completed form to 1800 459 143.
BPAY: Biller Code = 6007, Reference number = Billing Account number.
Customer can contact their participating bank to make this payment from their nominated account. Payments made by BPAY on a business day via ANZ Phone or Internet Banking after 6pm AEST/AEDT will be credited to their account on the next business day.
Direct Credit via EFT: Payments to a Commercial Card account can be made via Electronic Funds Transfer (EFT) from a nominated account with most Financial Institutions. To get the BSB/account number needed to make these payments, you will need to call the ANZ Commercial Card Service Centre on .
Pay by Post: Customers can complete and detach the payment advice slip on their statement and send this with a cheque to ANZ, PO Box 607D, Melbourne Vic 3001.
Paying at an ANZ Branch: Customers can present the Statement of Account to any ANZ branch in Australia to arrange payment.
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