Joyce Phillips
CEO Global Wealth
Group Managing Director, Marketing, Innovation and Digital
Australia and New Zealand Banking Group Limited
ANZ Centre
833 Collins Street
Docklands VIC 3008

Joyce Phillips is CEO Global Wealth and Group Managing Director and Management Board member at ANZ responsible for marketing, innovation and digital.

Prior to joining ANZ in 2009, Joyce was President and Chief Operating Officer at American Life Insurance Company (ALICO) a subsidiary of American International Group, Inc. (AIG) which had operations in 55 countries.

Joyce joined ALICO from Citigroup, where she was head of International Retail Banking. In that role she was responsible for strengthening product distribution and expansion in Citigroup’s global retail banking franchise in 42 countries. Business lines under her leadership included online banking, loans, deposits, investments and insurance.

Previously, she held various senior positions in Citigroup Japan, including Country Business Manager and Representative Director of Citibank’s Retail Bank, as well as President and CEO of Citicorp Diners Club Japan.

Joyce joined Citigroup in 1999 from GE Capital, where she held various management positions in the Global Consumer Finance Division.

Joyce was named to the U.S. Banker "25 Most Powerful Women in Banking and Finance" list in 2006, 2007 and 2008. She has an MBA from the Stern School of Business, New York University and is fluent in Japanese.

Last updated: February 2014.

Key Dates

March 2012
Appointed CEO Global Wealth, as well as retaining responsibility for Marketing, Innovation and Digital as Group Managing Director and Management Board Member.

August 2009
ANZ Group Managing Director, Strategy, Mergers & Acquisitions, Marketing and Innovation. 

President & Chief Operating Officer, American Life Insurance Company (ALICO), New York AIG.

Head of International Retail Banking, New York, Citigroup.

Country Business Manager, Japan, Citigroup.

President & CEO, Citicorp Diners Club, Japan, Citigroup.

Managing Director, GE Capital Global Consumer Finance, GE Japan.

Director Marketing, GE Capital, GE USA.