Our approach

Making banking more accessible

Providing convenient access to branches and ATMs throughout metropolitan, regional and rural areas is an important part of our commitment to provide convenient and simple banking services.

Across the Asia Pacific, we operate a network of around 1,300 properties, including business centres and branches, 3,500 ATMs, a contact centre and online and mobile banking applications.

We operate 64 dedicated international banking branches in Australia with multi-lingual staff skilled in offshore account opening.

Our ATMs are equipped with an audio-enabling feature to allow visually impaired customers to listen to an audio translation of information as it appears on the screen.

New ATMs also allow for wheelchair access with the screens and keypads a minimum distance from the ground. We avoid locations that have stairs-only access.

In New Zealand, ANZ was the first bank to introduce multilingual ATMs featuring Japanese, Korean, Chinese and English language options.

Across our Asia Pacific region, our ATMs are multilingual.

Country

Language

Australia
  • English
  • Arabic
  • Greek
  • Vietnamese
  • Simplified Chinese
  • Italian
  • Hindi
  • Korean
  • Traditional Chinese
  • German
  • French
  • Japanese
American Samoa
  • English
  • Samoan
Hong Kong
  • English
  • Chinese
Indonesia
  • English
  • Bahasa
Kiribati
  • English
  • Kiribati
Laos
  • English
  • Laos
  • Chinese (simplified)
Papua New Guinea
  • English
  • Pidgen
Taiwan
  • English
  • Chinese
Timor
  • English
  • Bahasa
Tonga
  • English
  • Tongan
Vanuatu
  • English
  • French
  • Bislama (National Dialect)
Vietnam
  • English
  • Vietnamese
Western Samoa
  • English
  • Samoan
New Zealand
  • English
  • Traditional Chinese
  • Korean
  • Japanese