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ANZ branches and ATMs - Corporate Responsibility

ANZ branches and ATMs

Our approach

Making banking more accessible

Providing convenient access to branches and ATMs throughout metropolitan, regional and rural areas is an important part of our commitment to provide convenient and simple banking services.

Increasing our presence

Since the introduction of our Customer Charter in 2004, we have increased the number of branches across Australia from 746 to 817.

Over the same period, we have installed more than 1,200 new ANZ ATMs, bringing our Australian ATM network to over 2,600.

We have also extended opening hours in over 248 of our branches, with many open on Saturdays, Thursday and Friday nights for extended hours (until 7pm) and Sundays.

Accessibility for people with disabilities and non-english speaking customers

All ANZ ATMs are now equipped with an audio-enabling feature to allow visually impaired customers to listen to an audio translation of information as it appears on the screen.

New ATMs also allow for wheelchair access by keeping the screen and keypad a minimum distance from the ground. We also avoid locations that require stair only access.

In New Zealand, ANZ and The National Bank were the first banks in New Zealand to introduce multi-lingual ATMs featuring Japanese, Korean, Chinese and English language options.

2009 results

In the past year, we extended our network with two new branches and 110 new ATMs.

Number of ANZ branches and ATMs

Year ANZ branches ANZ ATMs
2009 817 2606
2008 821 2496
2007 819 2287
2006 785 1897
2005 760 1567
2004 746 -

The future

We will continue to review our branch and ATM presence in all areas of Australia to ensure our services are accessible for all our customers.

2008 results

In the past year, we extended our network with two new branches and 209 new ATMs.

Number of ANZ branches and ATMs

Year ANZ branches ANZ ATMS
2008 821 2496
2007 819 2287
2006 785 1897
2005 760 1567
2004 746 -

The future

We will continue to review our branch and ATM presence in all areas of Australia to ensure our services are accessible for our customers.