Products and services - Corporate Responsibility

Products and services

2009 results

2008 results

Our approach

Products and services that put customers first

We aim to provide convenient and uncomplicated products and services, tailored to the individual needs of our customers. This means striving to put customers first, looking after customers of all backgrounds, being easy to do business with, and providing value for money.

For detailed information on the products and services relevant to you, please visit:

Individuals - home loans, credit cards, personal lending, everyday accounts
Business - day-to-day banking, business finance, Internet Banking, merchant payment solutions
Corporate - corporate banking, institutional banking, risk management, finance
Rural - agribusiness, community, rural managers, deposits/investments
Financial advice - retirement, superannuation, investing, insurance.

You can also read about how we are improving our accessibility by expanding our network of branches and ATMs, and how we resolve complaints.

Innovative products and services from ANZ
ANZ delivers a large range of products and services to suit individual situations and offer real alternatives to other financial institutions. We offer simple transaction products: Our Access Advantage Account with unlimited ANZ transactions for $5 per month Our Community Banking Package giving fee-free banking to seniors, full-time students, under 18s, people with disabilities and benefit recipients. We have developed responsible and easy to understand credit products: ANZ Simplicity PLUS, a 'no frills' home loan with a lower variable interest rate, no monthly service fee and basic home loan features ANZ Balance Visa, a credit card that rewards customers for making repayments rather than spending Our Drought Consolidation Loan that offers farmers a chance to consolidate existing farm liabilities onto a long-term tailored loan facility. Finally, we offer more convenient banking through services like: ANZ Money Manager, a free online personal finance tool SmartyPig, the online equivalent of the ever popular piggy bank, which allows customers to track their progress against savings goals via social networking sites such as Facebook and MySpace or the SmartyPig website Mobile Phone Banking for the Apple iPhone (an Australian first).

Innovative products and services from ANZ

ANZ delivers a large range of products and services to suit individual situations and offer real alternatives to other financial institutions. We offer simple transaction products:

Our Access Advantage Account with unlimited ANZ transactions for $5 per month
Our Community Banking Package giving fee-free banking to seniors, full-time students, under 18s, people with disabilities and benefit recipients.

We have developed responsible and easy to understand credit products:

ANZ Simplicity PLUS, a 'no frills' home loan with a lower variable interest rate, no monthly service fee and basic home loan features
ANZ Balance Visa, a credit card that rewards customers for making repayments rather than spending
Our Drought Consolidation Loan that offers farmers a chance to consolidate existing farm liabilities onto a long-term tailored loan facility.

Finally, we offer more convenient banking through services like:

ANZ Money Manager, a free online personal finance tool
SmartyPig, the online equivalent of the ever popular piggy bank, which allows customers to track their progress against savings goals via social networking sites such as Facebook and MySpace or the SmartyPig website
Mobile Phone Banking for the Apple iPhone (an Australian first).

Responding to the community on exception fees
ANZ has announced a new fee structure for Australian personal banking customers, reducing or eliminating exception fees on personal accounts, in response to consumer feedback that they want fees to be clearer and fairer. Fees charged when a customer overdraws their account, or when a transaction is declined for insufficient funds, have been reduced from $35 to $5. There is now no fee charged at all when a customer overdraws their account by less than $50. Fees for going over a credit card limit or making a late payment on a credit card, mortgage, personal loan or Esanda consumer loan, have been reduced from $35 to $20. Exception fees are removed altogether for customers who receive government benefits and have an Access Basic account, ANZ's concessional transaction account.

Responding to the community on exception fees

ANZ has announced a new fee structure for Australian personal banking customers, reducing or eliminating exception fees on personal accounts, in response to consumer feedback that they want fees to be clearer and fairer.

Fees charged when a customer overdraws their account, or when a transaction is declined for insufficient funds, have been reduced from $35 to $5. There is now no fee charged at all when a customer overdraws their account by less than $50.

Fees for going over a credit card limit or making a late payment on a credit card, mortgage, personal loan or Esanda consumer loan, have been reduced from $35 to $20.

Exception fees are removed altogether for customers who receive government benefits and have an Access Basic account, ANZ's concessional transaction account.

Case study: Small Business workshops
A series of workshops hosted by ANZ this year provided hundreds of businesses with practical guidance on how to manage their business through the economic downturn. Facilitated by a panel of industry experts, the workshops are based on the issues ANZ looks at when deciding whether to finance a business, including business planning and branding and marketing. The most popular workshop, focusing on online management offered advice on how to encourage traffic to websites and maximise sales online. The cash flow management workshop gave participants insight into the key financial drivers of their business and how to remain resilient while still preparing for prosperous times ahead. The workshops are free and participants do not need to be an ANZ customer to attend. In 2010 we will seek to make the workshops more accessible, particular for business operators in remote areas, by offering them in webinar format on our Small Business Hub website, alongside information, advice and discussion forums on how to start, grow and run a small business.

Case study: Small Business workshops

A series of workshops hosted by ANZ this year provided hundreds of businesses with practical guidance on how to manage their business through the economic downturn.

Facilitated by a panel of industry experts, the workshops are based on the issues ANZ looks at when deciding whether to finance a business, including business planning and branding and marketing.

The most popular workshop, focusing on online management offered advice on how to encourage traffic to websites and maximise sales online. The cash flow management workshop gave participants insight into the key financial drivers of their business and how to remain resilient while still preparing for prosperous times ahead.

The workshops are free and participants do not need to be an ANZ customer to attend. In 2010 we will seek to make the workshops more accessible, particular for business operators in remote areas, by offering them in webinar format on our Small Business Hub website, alongside information, advice and discussion forums on how to start, grow and run a small business.

2009 results

ANZ has continued our work to deliver products and services aimed at making banking simpler and more convenient and tailored to the diverse needs of our customers:

Simpler banking for community groups. A customised banking package (PDF 32kB) for non-profit community groups in Australia was launched this year, offering products with waived or discounted fees and no monthly package fee.
Retirement Banking Specialists have been placed in over 200 branches across Australia to make banking less complicated and more relevant for older customers. These specialists bankers have been trained to discuss retirement plans and the financial strategies that can help older customers achieve their retirement goals.
Over 50,000 customers have registered for ANZ Money Manager, allowing people to see all their financial information on one secure website, making it easier for them to identify monthly spending patterns, set monthly budgets and schedule loan repayments.
A 'Moving to Australia' site makes it easier for people in China to establish Australian banking services before relocating, containing Chinese language translations of information on how to open accounts, convert and transfer money and purchase property in Australia.
The MySpace Recharge card is a prepaid Visa debit card designed to provide young people a simple and convenient way to use their own money and can be topped up at MySpace.
Electronic statements: Credit card and transaction account customers can now opt to receive their account statements electronically through internet banking. Almost 600,000 accounts are registered for electronic statements, generating a saving to ANZ of around A$843,000 and some 42 tonnes of paper.

The future

We will continue to identify opportunities to simplify our products and increase convenience.

2008 results

ANZ has introduced a host of new products and services in the past year aimed at making banking simpler and more convenient and to promote increased savings and better money management. These include:

ANZ Access Limited account with no exception fees
ANZ Simplicity PLUS 'no-frills' home loan, part of a broader effort to simplify our range of mortgage products, creating clearer differences between each
ANZ MoneyManager online personal finance aggregator
SmartyPig, the online equivalent of the ever popular piggy bank, which allows customers to track their progress against savings goals via social networking sites such as Facebook and MySpace or the SmartyPig website
First Home Saver Account giving customers access to the Federal Government initiative which provides tax benefits and matched Government contributions to people saving for their first home
tailoring information, products and services to support a diverse range of ANZ customers, including women, migrant customers and customers with disability.

We launched www.bemoneyconfident.com, Australia's first website dedicated to providing useful financial and lifestyle information for women. ANZ WorldWise makes banking easier for Chinese students moving to Australia to study by allowing families to set up an Australian bank account and transfer funds from their Chinese account into their child's Australian account when needed.

The future

We will continue to identify opportunities to simplify our products and increase convenience. Our 2009 Corporate Responsibility goals (PDF 796kB) include a commitment to introduce new online products to assist customers to more effectively manage their money.

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