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Questions and Answers

What is mobile banking?
A face-to-face, regular mobile banking service for rural and remote villages of Viti Levu, Vanua Levu and selected other islands.

What if I speak little English?
There will be local staff supporting you every step of the way and all information will be available in Fijian, Hindustani and English.

What happens if I don’t have electricity or power?
The mobile banking units are completely self-sufficient and do not require electricity or telephones to operate.

What are the benefits of banking and why ANZ?
Banking enables you a safe place to save your money. ANZ also has products and services that support you in achieving your financial goals. ANZ is the only bank offering a comprehensive service in rural and remote Fiji. We are committed to ensure that you and your community have the same opportunities to bank as others.

What products are offered and what features?
There are two specific Rural Banking products: (1) The Rural Banking Everyday account. This product is ideal for people, groups, mataqali’s, co-operatives etc that have a need to make regular deposits and regular withdrawals. You can withdraw as often as you like and will still only pay $3 per month as an Account Maintenance Fee. The account can be operated with a passbook or you can receive regular statements. The other account is the Rural Banking Savings account. This product has been designed for those people, groups, mataqali’s, co-operatives etc that want to save for a specific purpose or want to save for unexpected events. It is ideal for regular deposits but infrequent withdrawals. There is no monthly account maintenance fee however, a $3 Withdrawal fee is charged each time you take money from the account. All of ANZ’s other products are also available.

What does it mean for the community?
It will enable communities to save, invest and grow. ANZ will also be visiting local schools regular to ensure good savings habits are established in Fiji’s young people.

What if ANZ is held up?
Your money will still be safe even if in the unfortunate case we are held up and robbed.

Who do I contact for help?
You will be given the contact details of an ANZ staff member who will be available to help you manage your savings and borrowings.

Who will visit me?
Two ANZ staff members will provide the banking services. A UNDP team will be training you on how to better manage your money.

Who will help me understand my finances?
ANZ will work hard to ensure that you can make an informed choice on what type of bank account is right for you and all other information relating to you and your money. UNDP will carryout financial education training all villages and settlements. The training will be for everyone - the men, the women, youth and school children. They will teach you to understand your financial situation; why and how to save; how to budget your family income and how to invest your money for buying a house, marriage, schooling or for retirement.

How much will this service cost?
The Rural Banking Everyday account has a $3 Monthly Account Service Fee and no other transactions costs so you can withdraw as often as you like and still only pay $3 each month. The Rural Banking Savings account has no Monthly Account Service Fee but has a Withdrawal Fee of $3 for each time you withdraw - this is to encourage you to save your money.

How will mobile banking work?
ANZ will use six (6) four wheel drive trucks as mobile bank branches on Viti and Vanua Levu and boats and planes to reach outlying islands. ANZ staff will travel in separate vehicles.

How often will you visit me?
Most villages, settlements and towns will be visited fortnightly. Larger towns such as Korovou and Navua will have a weekly service and the smaller villages and settlements may have a monthly service.

An easy to read timetable of when we will be visiting your area will distributed shortly.
How do I open an account?
The Rural Banking Everyday account and the Rural Banking Savings account can only be opened at the mobile banking units they cannot be opened at our urban branches.

How do I access/withdraw my cash?
All you need to do is present your passbook to ANZ staff member visiting your community. If you are travelling you can withdraw or deposit funds at any of our urban ANZ branches.

How often can I withdraw my cash?
You can withdraw your money as often as you like. If you have a Rural Banking Savings account you will pay $3 each time you withdraw. If you have a Rural Banking Everyday account you can withdraw your cash as often as you like with no cost.

When will ANZ be visiting my area?
ANZ will be distributing a schedule as soon as possible. This will enable you to plan your banking.

Is it safe to give my money to ANZ?
Yes. The Reserve Bank of Fiji regulates ANZ and there are strict requirements to ensure that your money is safe at all times.

How will ANZ staff travel to the village?
ANZ staff will always travel separately to the mobile banking vehicles. There will be a fleet of 4x4 vehicles that ANZ staff will use.

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